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- Tasks: Be the face of our restaurant, ensuring a smooth dining experience for guests.
- Company: Join Malmaison, a vibrant brand known for unforgettable dining experiences.
- Benefits: Enjoy flexible shifts, discounted stays, and high street discounts.
- Why this job: Gain valuable skills, enjoy a fun culture, and progress in your career.
- Qualifications: No experience needed, just a passion for customer service and a willingness to learn.
- Other info: We promote sustainability and offer wellness activities throughout the year.
Waiter / Waitress – Hotel Du Vin
£12.30 ph, TRONC m, 40 Hours Permanent Contract York
Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for Life with Hotel Du Vin.
In this role you will be the face of the restaurant, you\’ll help control the flow, and communicate with the Kitchen and the restaurant management to ensure smooth and controlled dining experience for our guests.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We\’ll help you be \’The Difference\’ between good and great guest experiences.
Do you want to be part of something different, working with the best food, drink and a brand you can be proud of.
We create memories that our guests never forget. This could be the next step for you into a F&B Management role – we actively encourage internal development and progression. Onwards and upwards
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Waiter/ Waitress employer: Hotel Du Vin
Contact Detail:
Hotel Du Vin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress
✨Tip Number 1
Familiarise yourself with the menu and the restaurant's offerings. Knowing the dishes and drinks inside out will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. If you have the chance, visit the restaurant as a guest and observe how the staff interact with customers. This will give you insights to discuss during your interview.
✨Tip Number 3
Network with current or former employees of Malmaison. They can provide valuable insights about the work culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts. Since the restaurant operates seven days a week, showing that you are open to various shift patterns can make you a more attractive candidate.
We think you need these skills to ace Waiter/ Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service or hospitality. Even if you don't have direct experience as a waiter or waitress, emphasise skills like communication, teamwork, and a positive attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your willingness to learn. Mention why you want to work at Malmaison specifically and how you can contribute to creating memorable experiences for guests.
Highlight Flexibility: Since the role requires working various shifts, make sure to mention your availability and flexibility in your application. This shows that you are adaptable and willing to meet the needs of the restaurant.
Show Enthusiasm: In your application, convey your enthusiasm for the role and the hospitality industry. Use positive language and express your eagerness to be part of a team that values great guest experiences.
How to prepare for a job interview at Hotel Du Vin
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for providing excellent customer service. Share any relevant experiences where you went above and beyond to ensure a great dining experience for guests.
✨Demonstrate Flexibility
Since the role requires working various shifts, highlight your availability and willingness to adapt to different schedules. Mention any previous experience in fast-paced environments that required flexibility.
✨Ask About Training Opportunities
Inquire about the training programmes and apprenticeships mentioned in the job description. This shows your eagerness to learn and grow within the company, which is something they value.
✨Prepare for Scenario Questions
Be ready to answer scenario-based questions that assess your problem-solving skills and ability to handle difficult situations with guests. Think of examples from past experiences that demonstrate your capability.
