At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have an unforgettable experience.
- Company: Join the vibrant team at Hotel Du Vin, known for its exceptional service.
- Benefits: Enjoy discounted stays, high street discounts, and fully funded apprenticeships.
- Other info: Opportunities for progression and a supportive work environment.
- Why this job: Make guests smile every day while building a rewarding career in hospitality.
- Qualifications: A passion for service and a natural charm in hospitality.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.
You must have a natural hospitality charm and a passion for service. You will strive to make our guests' experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes. As Receptionist, you are the first and last person our guests see; you set the tone for the visit and ensure that everything has gone above and beyond before they leave.
High standards will be second nature to you. You love people and making guests smile every day knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink and a brand you will be proud of. At Hotel du Vin, we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin - we actively encourage internal development and progression.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it's earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme - free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Receptionist, Hotel Du Vin - Newcastle employer: Hotel Du Vin
Hotel Du Vin in Newcastle is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where passion for hospitality shines. With competitive pay, extensive benefits including discounted stays, apprenticeship programmes, and a commitment to sustainability, employees are empowered to create unforgettable experiences for guests while enjoying a supportive and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist, Hotel Du Vin - Newcastle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hotel Du Vin. Understand their values, what makes them unique, and how they treat their guests. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hospitality charm! Since you'll be the face of the hotel, it’s crucial to showcase your friendly and energetic personality. Try role-playing common reception scenarios with a friend to get comfortable with handling guest queries and making them feel welcome.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you wear something smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Hotel Du Vin.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist, Hotel Du Vin - Newcastle
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and passionate personality shine through. We want to see the real you, so don’t be afraid to express your love for hospitality and service!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a receptionist at Hotel Du Vin. Mention specific examples that showcase your ability to create memorable guest experiences.
Keep It Professional Yet Approachable:While we love a casual tone, remember to maintain professionalism in your written application. Use clear language and check for any typos or errors – first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our amazing team at Hotel Du Vin!
How to prepare for a job interview at Hotel Du Vin
✨Show Your Hospitality Charm
As a receptionist, your natural charm and passion for service are key. During the interview, share specific examples of how you've made guests feel welcome in previous roles. This will demonstrate that you understand the importance of first impressions.
✨Know the Hotel Inside Out
Familiarise yourself with Hotel Du Vin's offerings, values, and unique features. Mentioning specific perks like discounted staff rates or the apprenticeship programme can show your genuine interest in the company and its culture.
✨Prepare for Common Scenarios
Think about potential guest queries or complaints you might face as a receptionist. Prepare responses that highlight your problem-solving skills and ability to maintain high standards, ensuring guests leave with a smile.
✨Emphasise Team Spirit
Hotel Du Vin values teamwork and internal progression. Be ready to discuss how you work well with others and your enthusiasm for contributing to a positive team environment. This will align with their focus on development and collaboration.
