At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have an unforgettable experience.
- Company: Join the vibrant team at Hotel Du Vin, known for its exceptional service.
- Benefits: Enjoy competitive pay, discounts, and fully funded apprenticeship programmes.
- Other info: Opportunities for internal development and progression within the company.
- Why this job: Make guests smile every day while building a rewarding career in hospitality.
- Qualifications: A passion for service and a natural charm in hospitality.
Receptionist, Malmaison £12.46/16 hours a week
Permanent Location: Malmaison Newcastle
We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison.
You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.
You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.
As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.
High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?
At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.
We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin arean equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Receptionist in Newcastle employer: Hotel Du Vin
Hotel du Vin is an exceptional employer that prioritises the well-being and development of its staff, offering a vibrant work culture where passion for hospitality shines. With competitive pay, extensive benefits including discounted stays and dining, and a commitment to internal progression through apprenticeship programmes, employees are encouraged to grow their careers in a supportive environment. Located in Newcastle, the hotel not only focuses on delivering memorable guest experiences but also champions sustainability and community involvement, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Newcastle
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Hotel Du Vin. Familiarise yourself with their values, perks, and what makes them unique. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence. Show off that natural hospitality charm and passion for service during your interview!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects the hotel's vibe while still being professional. You want to look the part of someone who can deliver that celebrity service they’re after.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows that you’re keen to join the Hotel Du Vin family. Plus, you’ll find all the latest opportunities there!
We think you need these skills to ace Receptionist in Newcastle
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and energetic personality shine through. We want to see your passion for hospitality and how you can make our guests feel special right from the start!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience in customer service and any relevant skills that align with what we’re looking for at Hotel Du Vin.
Keep It Professional Yet Approachable:While we love a casual vibe, remember to keep your application professional. Use clear language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Hotel Du Vin.
How to prepare for a job interview at Hotel Du Vin
✨Show Your Hospitality Charm
As a receptionist, your natural charm and passion for service are key. During the interview, share specific examples of how you've made guests feel welcome in previous roles. This will demonstrate that you understand the importance of first impressions.
✨Know the Company Inside Out
Familiarise yourself with Hotel Du Vin's values, perks, and sustainability goals. Mentioning these during your interview shows that you're genuinely interested in the company and aligns with their mission to create unforgettable guest experiences.
✨Prepare for Common Scenarios
Think about potential guest queries or complaints you might face as a receptionist. Prepare responses that highlight your problem-solving skills and ability to maintain high standards, ensuring guests leave with a smile.
✨Dress to Impress
While the uniform is provided, make sure you present yourself well for the interview. A smart, professional appearance reflects your understanding of the hospitality industry and sets a positive tone for your potential role.
