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- Tasks: Be the friendly face of Malmaison, ensuring guests have an unforgettable experience.
- Company: Join a vibrant hotel brand known for its unique charm and hospitality.
- Benefits: Enjoy competitive pay, discounts, wellness initiatives, and career development opportunities.
- Why this job: Make guests smile while building a rewarding career in hospitality.
- Qualifications: A passion for service and a natural charm in hospitality.
- Other info: Opportunities for apprenticeships and internal progression await you!
Receptionist – £12.50ph, 40 hours, Permanent Position
Hotel du Vin Birmingham is looking for a friendly, passionate and energetic receptionist to join the team. You will be the face of our hotel, get paid for doing what you love, enjoy a range of perks and benefits, learn something new, and build a career with Hotel Du Vin.
You should possess natural hospitality charm and a passion for service. You will strive to make every guest’s experience with Hotel du Vin the best it can be while handling queries of all shapes and sizes. As a receptionist, you are the first and last person our guests see, setting the tone for their visit and ensuring everything goes above and beyond before they leave.
High standards will be second nature to you. You love people and making guests smile every day, delivering celebrity service. You want to be part of something different, working with the best food, drink, and a brand you will be proud of. At Hotel du Vin we create memories that guests will never forget. This could be the next step toward a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression.
We actively encourage internal development and progression. Malmaison is targeting 100 new apprentices in the business by year-end. Candidates for this position may enroll on our apprenticeship scheme after completing their probationary period.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1,500 (just for getting your mates jobs).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities such as Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- We work with Wagestream giving instant access to your pay as it’s earned – a tool for everyday life that lets you get paid your way, track wages in real time, stream up to 50% of money already earned, learn tips to manage money better and save directly from your salary.
- We also offer complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy, with most coming from wind farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels, achieved by everyone in the hotel focusing on what we produce and championed by our Sustainability Council.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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Receptionist employer: Hotel Du Vin
Contact Detail:
Hotel Du Vin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Malmaison. Understand their values, what they stand for, and how they treat their guests. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel, so it’s crucial to demonstrate your hospitality charm. Role-play common scenarios with friends or family to get comfortable handling different guest queries and situations.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Malmaison with pride.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Malmaison careers page. This way, you can stay updated on your application status and have a better chance of landing that dream job with us!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see your friendly and energetic side, so don’t be afraid to show us how passionate you are about hospitality.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist at Malmaison. Highlight any relevant experience or skills that match what we're looking for, like your ability to handle queries and create memorable guest experiences.
Keep It Professional Yet Approachable: While we love a bit of informality, remember to keep your application professional. Use clear language and check for any typos or errors. We want to see that you care about the details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Malmaison family right from the start.
How to prepare for a job interview at Hotel Du Vin
✨Know the Company
Before your interview, take some time to research Malmaison. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Hospitality Skills
As a receptionist, your charm and passion for service are key. Prepare examples from your past experiences where you went above and beyond for guests. Whether it was resolving a complaint or creating a memorable experience, these stories will highlight your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions like 'How would you handle a difficult guest?' or 'What does excellent customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the interview, making a great impression on your potential employers.
✨Dress to Impress
First impressions matter, especially in hospitality. Choose an outfit that reflects professionalism while still being comfortable. A smart appearance will convey your seriousness about the role and your understanding of the industry standards.
