Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the reception team, ensuring guests receive top-notch service and memorable experiences.
- Company: Join Malmaison, a vibrant hotel brand known for its exceptional food, drink, and unique atmosphere.
- Benefits: Enjoy discounted stays, high street discounts, wellness initiatives, and fully funded apprenticeships.
- Why this job: Be the face of the hotel, create unforgettable memories, and grow your career in a supportive environment.
- Qualifications: Experience in hotel reception and familiarity with Opera reservations system preferred.
- Other info: Opportunities for internal progression and a commitment to sustainability and community support.
The predicted salary is between 28800 - 42000 £ per year.
Reception Manager, Malmaison Competitive Salary, Hours Permanent Contract Location Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.
Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails – almost as much as you do!
As Reception Manager you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.
You will have experience working in a Hotel Reception and ideally with the reservations system Opera. You will be managing a small team within the property and assuming some Duty Manager responsibilities throughout your week.
We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.
Interested?? Click Apply Now In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Plus on completing your probationary period you will be provided with:
- Private Medical Healthcare
- Bonus Plan based on clear and transparent KPI’s
- Critical Illness cover
- Life Assurance
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reception Manager, Malmaison employer: Hotel Du Vin
Contact Detail:
Hotel Du Vin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager, Malmaison
✨Tip Number 1
Familiarise yourself with the Malmaison brand and its unique offerings. Understanding their ethos around food, drink, and guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your previous experience in hotel reception management, especially if you've worked with the Opera reservations system. Be ready to discuss specific scenarios where you delivered exceptional service or resolved guest issues.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Emphasise your ability to motivate staff and maintain high standards of service.
✨Tip Number 4
Research the latest trends in hospitality and customer service. Being knowledgeable about current industry practices can set you apart and demonstrate your commitment to continuous improvement and guest satisfaction.
We think you need these skills to ace Reception Manager, Malmaison
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception management and familiarity with the Opera reservations system. Use specific examples to demonstrate your ability to deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Malmaison's brand values. Mention how your previous experiences align with the responsibilities of a Reception Manager and express your enthusiasm for creating memorable guest experiences.
Highlight Team Management Skills: Since the role involves managing a small team, emphasise any leadership or team management experience you have. Provide examples of how you've motivated a team or improved service standards in previous roles.
Showcase Your Personality: Malmaison values personality and a positive attitude. In your application, let your unique character shine through. Use a friendly tone and convey your love for food, drink, and making guests smile, as these are key aspects of the role.
How to prepare for a job interview at Hotel Du Vin
✨Show Your Passion for Hospitality
Make sure to express your love for the hospitality industry during the interview. Talk about your experiences that highlight your enthusiasm for providing excellent service and making guests feel special.
✨Demonstrate Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and how you handle challenges in a hotel environment.
✨Familiarise Yourself with Opera
Since experience with the Opera reservations system is ideal for this role, take some time to learn about it if you're not already familiar. Mention any relevant software experience you have during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult guests or managing a busy reception. Think of examples from your past experiences that showcase your problem-solving skills and ability to maintain high standards.