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- Tasks: Manage hotel operations overnight, ensuring guest satisfaction and cleanliness.
- Company: Join Malmaison, a vibrant hotel brand known for its unique style and exceptional service.
- Benefits: Enjoy flexible shifts, discounted stays, high street discounts, and fully funded apprenticeships.
- Why this job: Be part of a dynamic team that values your growth and offers real career progression.
- Qualifications: Experience in a similar role and night shift work is essential; excellent communication skills required.
- Other info: Work with a company committed to sustainability and mental health initiatives.
Role: Night Porter:
Location: Pay:Up to £**.00 per hour [Including Service Charge (TRONC)] + Loyalty Bonus = total potential earnings of £**.** per hour.
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.
As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate – you will be cleaning public areas and preparing meeting and event spaces ready for the next day.
You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.
Experience of working in a similar role is beneficial and experience of night shift work is essential.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We\’ll help you be \’The Difference\’ between good and great guest experiences.
Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeshipprogrammes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work with Wagestreamgiving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
- We also offer complimentary stayson your 1st, 3rdand 5thanniversary with Dinner, Bed & Breakfast
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme– free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin arean equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Night Porter, Malmaison employer: Hotel Du Vin
Contact Detail:
Hotel Du Vin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter, Malmaison
✨Tip Number 1
Familiarise yourself with the Malmaison brand and its values. Understanding what makes their guest experience unique will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight any previous experience in hospitality, especially in night shifts or similar roles. Be ready to discuss specific situations where you managed guest expectations or handled challenging scenarios effectively.
✨Tip Number 3
Prepare to showcase your organisational skills and ability to multitask. As a Night Porter, you'll need to manage various responsibilities simultaneously, so think of examples from past jobs where you successfully juggled multiple tasks.
✨Tip Number 4
Demonstrate your communication skills by being friendly and approachable during any interactions with the hiring team. This role is all about creating a welcoming atmosphere, so let your personality shine through!
We think you need these skills to ace Night Porter, Malmaison
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or night shift roles. Emphasise skills like communication, organisation, and any previous responsibilities that align with the Night Porter position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description, such as managing guest expectations and maintaining standards, to demonstrate your understanding of the position.
Highlight Relevant Experience: If you have experience in similar roles, make sure to detail this in your application. Include examples of how you've successfully managed guest interactions or maintained cleanliness in public areas during your previous jobs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Porter role.
How to prepare for a job interview at Hotel Du Vin
✨Show Your Hospitality Skills
As a Night Porter, you'll be the face of the hotel during the night. Make sure to highlight any previous experience in hospitality or customer service during your interview. Share specific examples of how you've gone above and beyond for guests in the past.
✨Demonstrate Organisational Skills
This role requires excellent organisational skills, especially when managing the Food & Beverage Department and preparing event spaces. Be ready to discuss how you prioritise tasks and manage your time effectively, particularly during busy periods.
✨Emphasise Communication Abilities
Effective communication is key in this role. Prepare to talk about how you handle guest inquiries and resolve issues. You might even want to role-play a scenario where a guest needs assistance, showcasing your problem-solving skills.
✨Understand Health and Safety Protocols
Since you'll be conducting nightly Health and Safety audits, it's important to show your understanding of these protocols. Brush up on relevant regulations and be prepared to discuss how you would ensure compliance in your role.
