At a Glance
- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and maintaining brand standards.
- Company: Join the vibrant team at Hotel du Vin in Stratford-upon-Avon.
- Benefits: Competitive pay, flexible shifts, free meals, and great discounts on stays and dining.
- Other info: Opportunities for career progression and nationally recognised apprenticeships available.
- Why this job: Make a real difference in guest experiences while working in a dynamic environment.
- Qualifications: Experience in hospitality and night shifts preferred, but a positive attitude is key!
The predicted salary is between 27000 - 28000 £ per year.
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring that the standards of the brand are maintained.
As guests sleep soundly in their beds, the Nights team keeps everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night. You will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate. You will be cleaning public areas and preparing meeting and event spaces ready for the next day.
You will be assisting guests with their luggage, dealing with any enquiries, and carrying out nightly Health and Safety audits. Experience of working in a similar role is beneficial and experience of night shift work is essential.
We are open 7 days a week, 365 days a year, and need people to work a range of shifts and days, which means we can offer great flexibility if required. We are busier generally during evenings and weekends, but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences.
Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles. In addition to competitive rates of pay, we offer:
- A share of TRONC / Service Charge.
- Meals provided on duty and all breaks are paid.
- Annual pay review.
- 4 on / 4 off shift patterns available.
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
Employee Assistance Programme - free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy, with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year-round.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested? Click Apply Now.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Night Porter - Hospitality employer: Hotel Du Vin
Hotel du Vin Stratford-upon-Avon is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With competitive pay, flexible shift patterns, and comprehensive benefits including fully funded apprenticeships and generous discounts, we empower our Night Porters to excel in their roles while contributing to memorable guest experiences. Join us in a supportive environment where your contributions are valued, and enjoy unique perks like complimentary stays on your anniversaries and opportunities to engage in sustainability initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - Hospitality
✨Tip Number 1
Get to know the hotel! Before your interview, take a stroll around Stratford-upon-Avon and check out Hotel du Vin. Familiarising yourself with the area and the hotel’s vibe will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice your hospitality skills! Think about how you would welcome guests and handle their requests during the night shift. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your flexibility! Since the role requires working various shifts, be ready to discuss your availability. Highlighting your willingness to adapt can make you a more attractive candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our amazing perks right there!
We think you need these skills to ace Night Porter - Hospitality
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Night Porter where guest interaction is key.
Tailor Your Application:Make sure to tailor your application to the Night Porter role specifically. Highlight any relevant experience you have in hospitality or night shifts. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the Night Porter position at Hotel du Vin.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Hotel Du Vin
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the responsibilities like managing guest expectations, overseeing the Food & Beverage Department, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you went above and beyond for guests or handled difficult situations with grace.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like a guest needing assistance at an odd hour or dealing with a health and safety issue. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how they measure success in the Night Porter role. It shows you're engaged and serious about the position.
