At a Glance
- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and maintaining brand standards.
- Company: Join the vibrant team at Hotel du Vin Stratford, known for its welcoming atmosphere.
- Benefits: Enjoy discounted stays, high street discounts, and fully funded apprenticeships.
- Other info: Great career progression opportunities into supervisory roles and a supportive work environment.
- Why this job: Make a real difference in guest experiences while working flexible night shifts.
- Qualifications: Experience in hospitality and night shifts is preferred; excellent communication skills are essential.
Generous Company Benefits, Training & Development
Job Description
Rate of pay / Hours:£13.16 per hour plus TRONC (service charge)
Location: Stratford-upon-Avon
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.
As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate - you will be cleaning public areas and preparing meeting and event spaces ready for the next day.
You will be assisting guests with your luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.
Experience of working in a similar role is beneficial and experience of night shift work is essential.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences.
Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
In addition to competitive rates of pay we offer:
- A share of TRONC / Service Charge.
- Meals provided on duty and all breaks are paid.
- Annual pay review.
- 4 on / 4 off shift patterns available.
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work withWagestreamgiving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 40% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
- We also offercomplimentary stayson your 1st, 3rdand 5thanniversary with Dinner, Bed & Breakfast
- We are a proud sponsor ofThe Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Night Porter in Stratford-upon-Avon employer: Hotel Du Vin
Hotel du Vin in Bristol is an exceptional employer, offering a vibrant work culture where your passion for customer service can truly shine. With nationally recognised apprenticeship programmes and clear pathways for career progression, you will have ample opportunities for personal and professional growth. Enjoy unique benefits such as heavily discounted room rates and complimentary meals on your anniversaries, all while being part of a brand dedicated to delivering high-quality food and unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Stratford-upon-Avon
✨Tip Number 1
Get to know the hotel scene! Research Hotel du Vin and its values. When you walk into that interview, show us you understand what makes our brand special. It’ll help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Night Porter, you'll be the friendly face for guests arriving at odd hours. Role-play common scenarios with a mate to get comfortable with welcoming guests and handling their queries.
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability during the interview. We love candidates who can adapt to different shifts, especially since we’re busy on weekends and evenings. Show us you’re up for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Let’s make it happen together!
We think you need these skills to ace Night Porter in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Porter role and how you can contribute to our team.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality or night shifts. We love seeing how your past roles have prepared you for this hands-on position, so be specific about your skills and achievements.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our fantastic team at Hotel du Vin.
How to prepare for a job interview at Hotel Du Vin
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the responsibilities mentioned in the job description, like managing guest expectations and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Night Porter, you'll need to communicate effectively with guests and team members. Prepare examples of how you've successfully handled guest inquiries or resolved issues in the past. This will demonstrate your ability to maintain high standards of service, even during the night shift.
✨Highlight Your Organisational Skills
Being organised is key for this role. Think of times when you've managed multiple tasks efficiently, like preparing meeting spaces while ensuring public areas are clean. Share these experiences during your interview to illustrate your capability to keep everything running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle busy periods. This shows your enthusiasm for the position and helps you gauge if the hotel is the right fit for you.
