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- Tasks: As a Night Porter, you'll manage guest expectations and maintain hotel standards overnight.
- Company: Join Malmaison, a vibrant hotel brand known for its unique style and exceptional service.
- Benefits: Enjoy flexible shifts, discounted stays, high street discounts, and fully funded apprenticeships.
- Why this job: Be part of a dynamic team that values your growth and offers a fun work culture.
- Qualifications: Experience in a similar role is beneficial; night shift experience is essential.
- Other info: We promote sustainability and offer wellness activities to support our team.
The predicted salary is between 27300 - 36400 £ per year.
Night Porter, Hotel du Vin £12.81ph / 40 Hours Permanent Contract Henley-on-Thames
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.
As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate – you will be cleaning public areas and preparing meeting and event spaces ready for the next day.
You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.
Experience of working in a similar role is beneficial and experience of night shift work is essential.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We\’ll help you be \’The Difference\’ between good and great guest experiences.
Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Night Porter employer: Hotel Du Vin
Contact Detail:
Hotel Du Vin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Malmaison brand and its values. Understanding their commitment to guest experience and sustainability will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight any previous experience in hospitality or night shifts. Be ready to discuss specific situations where you managed guest expectations or handled emergencies, as this will demonstrate your capability for the Night Porter role.
✨Tip Number 3
Prepare questions about the role and the team dynamics. Showing genuine interest in how the Night Porter fits into the overall hotel operations can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your organisational skills and ability to multitask. The Night Porter role requires managing various responsibilities simultaneously, so examples of how you've successfully juggled tasks in the past will be beneficial.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or night shift roles. Emphasise skills like communication, organisation, and any previous responsibilities that align with the Night Porter position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description, such as managing guest expectations and maintaining standards, to demonstrate your understanding of the position.
Highlight Relevant Experience: If you have prior experience as a Night Porter or in a similar role, make sure to detail this in your application. Include examples of how you managed guest interactions and maintained cleanliness during night shifts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Porter role.
How to prepare for a job interview at Hotel Du Vin
✨Show Your Hospitality Skills
As a Night Porter, you'll be the face of the hotel during the night. Make sure to highlight any previous experience in hospitality or customer service during your interview. Share specific examples of how you've gone above and beyond for guests in the past.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities. Be prepared to discuss how you manage your time and tasks effectively, especially during busy periods. You might want to mention any systems or methods you use to stay organised.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be ready to explain how you handle guest inquiries and resolve issues. Consider sharing a story where your communication skills made a positive impact on a guest's experience.
✨Prepare for Health and Safety Questions
Since you'll be conducting nightly Health and Safety audits, it's important to show your understanding of safety protocols. Brush up on relevant health and safety regulations and be ready to discuss how you would ensure compliance in the hotel.
