At a Glance
- Tasks: Lead the reception team and create unforgettable guest experiences at Hotel du Vin.
- Company: Join the vibrant team at Hotel du Vin, known for its exceptional hospitality.
- Benefits: Enjoy competitive pay, discounts, wellness initiatives, and career development opportunities.
- Other info: Opportunities for internal progression and apprenticeships available.
- Why this job: Be the face of our hotel and make guests smile every day!
- Qualifications: Passion for hospitality and excellent customer service skills required.
The predicted salary is between 27600 - 36800 £ per year.
We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.
You must have a natural hospitality charm and a passion for service. You will strive to make our guests' experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes. As Reception Supervisor, you and the reception team are the first and last people our guests see; you set the tone for the visit and ensure that everything has gone above and beyond before they leave.
High standards will be second nature to you. You love people and making guests smile every day knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink and a brand you will be proud of. At Hotel du Vin, we create memories that the guest will never forget.
This could be the next step for you into a Supervisory position within Hotel Du Vin - we actively encourage internal development and progression. Candidates for this position would be given the opportunity to enrol on our apprenticeship scheme after they have completed their probationary period.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it's earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme - free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reception Supervisor - Glasgow employer: Hotel Du Vin
At Hotel du Vin, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passion for hospitality meets career growth. As a Reception Supervisor in Glasgow, you'll enjoy competitive pay, extensive benefits including discounted stays and dining, and opportunities for professional development through our apprenticeship programmes. Join us to create unforgettable guest experiences while being part of a team that values sustainability and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor - Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hotel du Vin's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Reception Supervisor, you'll be the face of the hotel. Role-play common guest scenarios with friends or family to boost your confidence and ensure you're ready to deliver that celebrity service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional for your interview – it shows you care about the role and the guests you'll be serving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception Supervisor - Glasgow
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your friendly and passionate side, just like the vibe we have at Hotel du Vin. Don’t be afraid to share why you love hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Reception Supervisor role. Highlight your experience in customer service and any supervisory roles you've had. We’re looking for someone who can set the tone for our guests' visits, so show us how you’ve done that before!
Be Specific About Your Skills:Don’t just list your skills; give us examples of how you’ve used them in real situations. Whether it’s dealing with guest queries or leading a team, we want to know how you’ve gone above and beyond in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing perks!
How to prepare for a job interview at Hotel Du Vin
✨Know Your Hospitality Stuff
Brush up on your knowledge of the hospitality industry, especially the values and services offered by Hotel du Vin. Be ready to discuss how you can contribute to creating memorable guest experiences and demonstrate your passion for service.
✨Show Off Your People Skills
As a Reception Supervisor, you'll be the face of the hotel. Prepare examples of how you've handled guest queries or complaints in the past. Highlight your ability to make guests feel welcome and valued, as this is key to setting the right tone for their stay.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and professionally for the interview. A polished appearance reflects your understanding of the high standards expected in the hospitality sector.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if Hotel du Vin is the right fit for you. Think about asking about opportunities for internal development and the apprenticeship scheme.
