At a Glance
- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and maintaining brand standards.
- Company: Join the vibrant team at Hotel du Vin in Stratford-upon-Avon.
- Benefits: Competitive pay, flexible shifts, free meals, and discounts on stays and dining.
- Other info: Opportunities for career progression and nationally recognised apprenticeships available.
- Why this job: Make a real difference in guest experiences while working in a dynamic environment.
- Qualifications: Experience in hospitality and night shifts preferred, but passion is key!
The predicted salary is between 27400 - 27400 £ per year.
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained.
Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night. You will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate. You will be cleaning public areas and preparing meeting and event spaces ready for the next day.
You will be assisting guests with their luggage, dealing with any enquiries, and carrying out nightly Health and Safety audits. Experience of working in a similar role is beneficial and experience of night shift work is essential.
We are open 7 days a week, 365 days a year, and need people to work a range of shifts and days, which means we can offer great flexibility if required. We are busier generally during evenings and weekends, but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences.
Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles. In addition to competitive rates of pay, we offer:
- A share of TRONC / Service Charge.
- Meals provided on duty and all breaks are paid.
- Annual pay review.
- 4 on / 4 off shift patterns available.
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme - free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year-round.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Fulltime Night Porter employer: Hotel Du Vin
Hotel du Vin Stratford-upon-Avon is an exceptional employer, offering a supportive and flexible work environment for Night Porters. With competitive pay, comprehensive training opportunities, and a commitment to employee well-being, including healthcare plans and generous discounts, we empower our staff to grow within the hospitality industry while maintaining a strong focus on sustainability and community support.
StudySmarter Expert Advice🤫
We think this is how you could land Fulltime Night Porter
✨Tip Number 1
Get to know the hotel! Before your interview, take a stroll around Stratford-upon-Avon and check out Hotel du Vin. Familiarising yourself with the area and the hotel’s vibe will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 2
Practice your people skills! As a Night Porter, you'll be interacting with guests all night long. Role-play common scenarios with friends or family to boost your confidence and show off your friendly, helpful nature during the interview.
✨Tip Number 3
Be ready to discuss your night shift experience! If you've worked nights before, share specific examples of how you managed tasks and kept things running smoothly. This will show that you’re prepared for the unique challenges of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Fulltime Night Porter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our Night Porter role.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in night shifts or hospitality roles. We love seeing how your past experiences can contribute to making our guests' stays memorable!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences. Avoid fluff and focus on what makes you the perfect Night Porter.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re genuinely interested in joining our team at Hotel du Vin.
How to prepare for a job interview at Hotel Du Vin
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the responsibilities like managing guest expectations, overseeing the Food & Beverage Department, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlighting your ability to handle enquiries and assist with luggage will demonstrate that you can provide excellent service even when the sun goes down.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult guest or handling an emergency. Think about how you would respond to ensure guest safety and satisfaction. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask About Career Progression
The job description mentions opportunities for advancement to Night Supervisory or Assistant Night Management roles. Show your ambition by asking about potential career paths within the company. This not only demonstrates your interest in growing with them but also gives you insight into their training and development programmes.
