At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have an unforgettable experience.
- Company: Join the vibrant team at Hotel Du Vin Cheltenham.
- Benefits: Enjoy competitive pay, discounts, and fully funded apprenticeship programmes.
- Other info: Opportunities for progression and a supportive work environment.
- Why this job: Make guests smile while building a rewarding career in hospitality.
- Qualifications: A passion for service and a natural charm for hospitality.
The predicted salary is between 27000 - 30000 £ per year.
We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.
You must have a natural hospitality charm and a passion for service. You will strive to make our guests' experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes. As Receptionist, you are the first and last person our guests see; you set the tone for the visit and ensure that everything has gone above and beyond before they leave.
High standards will be second nature to you. You love people and making guests smile every day knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink and a brand you will be proud of. At Hotel du Vin, we create memories that the guest will never forget.
This could be the next step for you into a Supervisory position within Hotel Du Vin - we actively encourage internal development and progression. Candidates for this position would be given the opportunity to enrol on our apprenticeship scheme after they have completed their probationary period.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it's earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme - free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Receptionist - Cheltenham employer: Hotel Du Vin
Hotel du Vin Cheltenham is an exceptional employer that prioritises employee growth and development, offering a clear pathway to supervisory roles through its apprenticeship programme. With a vibrant work culture that celebrates hospitality, employees enjoy numerous perks including discounted stays, high street discounts, and wellness initiatives, all while contributing to a sustainable environment. Join us to create unforgettable guest experiences in a supportive and dynamic team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hotel du Vin. Understand their values, what they stand for, and how they treat their guests. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel, so it’s crucial to showcase your charm and friendliness. Role-play common scenarios with friends or family to get comfortable handling guest queries and making them feel welcome.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Hotel du Vin with pride.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to explore all the perks and benefits we offer, like discounted stays and apprenticeship opportunities!
We think you need these skills to ace Receptionist - Cheltenham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and passionate side. Remember, we’re looking for someone who can bring that natural hospitality charm to our team.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist at Hotel du Vin. Highlight your experience in customer service and any relevant skills that make you a perfect fit for creating memorable guest experiences. We love seeing how you connect with our values!
Show Your Enthusiasm:Let us know why you’re excited about this opportunity! Whether it’s the chance to work with great food and drink or the potential for career progression, share what makes you eager to join our team. Your enthusiasm can really set you apart from other candidates.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing perks right there!
How to prepare for a job interview at Hotel Du Vin
✨Know the Hotel Inside Out
Before your interview, take some time to research Hotel du Vin. Familiarise yourself with their values, services, and what makes them unique in the hospitality industry. This will not only show your genuine interest but also help you answer questions more confidently.
✨Show Off Your People Skills
As a receptionist, you'll be the first point of contact for guests. Practice showcasing your friendly and energetic personality during the interview. Think of examples from past experiences where you've gone above and beyond to make someone feel welcome or resolved a guest's issue.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and appropriately for the interview. Aim for a polished look that reflects the high standards of Hotel du Vin. A neat appearance will demonstrate your professionalism and respect for the role.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and opportunities for progression within the company. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
