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- Tasks: Manage hotel operations overnight, ensuring guest satisfaction and cleanliness.
- Company: Hotel Du Vin - Cheltenham, a vibrant and welcoming hospitality brand.
- Benefits: Flexible shifts, paid breaks, discounted stays, and career development opportunities.
- Why this job: Join a dynamic team and make a difference in guests' experiences every night.
- Qualifications: Night shift experience preferred; excellent communication and organisational skills required.
- Other info: Opportunities for progression to supervisory roles and a supportive work environment.
The predicted salary is between 1200 - 1800 £ per month.
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring that the standards of the brand are maintained.
As guests sleep soundly in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night. You will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate; you will be cleaning public areas and preparing meeting and event spaces ready for the next day.
You will be assisting guests with their luggage, dealing with any enquiries and carrying out nightly Health and Safety audits. You will be organised and an excellent communicator.
Responsibilities:- Take responsibility for the Food & Beverage Department during the night.
- Welcome guests to the hotel in a friendly and helpful manner.
- Keep public areas immaculate; clean public areas and prepare meeting and event spaces for the next day.
- Assist guests with luggage and enquiries.
- Carry out nightly Health and Safety audits.
- Be organised and an excellent communicator.
- Support progression opportunities to Night Supervisory or Assistant Night Management roles.
- Experience of working in a similar role is beneficial.
- Experience of night shift work is essential.
- Flexibility to work a range of shifts and days; able to discuss shift patterns at interview.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days. This means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. Successful candidates can look to progress through to Night Supervisory or Assistant Night Management roles.
Benefits & Perks:- A share of TRONC / Service Charge.
- Meals provided on duty and all breaks are paid.
- Annual pay review; 4 on / 4 off shift patterns available.
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes to develop your career.
- High Street Discounts on a range of shops, experiences, holidays and more.
- Cycle to work scheme; save up to 40% on bikes.
- Healthcare Cash Plans covering dental, optical, medical and more from £5 per month.
- Referral schemes that pay up to £1500 for referred hires.
- Uniform provided; Wellness & National Campaign Days promoting activities.
- Access to Wagestream for on-demand pay.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- We sponsor The Brain Charity; Employee Assistance Programme – free, confidential advice 24/7.
- Our Sustainability goals and green initiatives in place across hotels.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Night Porter, Hotel Du Vin - Cheltenham employer: Hotel Du Vin
Contact Detail:
Hotel Du Vin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter, Hotel Du Vin - Cheltenham
✨Tip Number 1
Get to know the hotel vibe! Before your interview, pop by Hotel Du Vin and soak in the atmosphere. Chat with staff if you can; it’ll give you a feel for the place and help you tailor your approach.
✨Tip Number 2
Show off your night owl skills! Highlight any previous night shift experience during your chat. Let them know how you thrive when the sun goes down and how you can keep things running smoothly while guests are tucked in.
✨Tip Number 3
Be ready to talk about guest service! Prepare examples of how you've gone above and beyond for guests in past roles. This will show that you’re not just about keeping things clean but also about creating a welcoming environment.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, inquire about the team dynamics or progression opportunities. It shows you’re genuinely interested in being part of the Hotel Du Vin family. And remember, apply through our website for the best chance!
We think you need these skills to ace Night Porter, Hotel Du Vin - Cheltenham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, as a Night Porter, you'll be welcoming guests, so show us how you’d make them feel at home.
Highlight Relevant Experience: Make sure to mention any previous experience in similar roles or night shifts. We love seeing how your background aligns with what we’re looking for, so don’t hold back on sharing those details that make you a great fit for the Night Porter position.
Be Organised: Your application should be well-structured and easy to read. Use clear headings and bullet points where necessary. This not only shows us that you’re organised but also makes it easier for us to see why you’d be a fantastic addition to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Hotel Du Vin
✨Know the Night Shift Inside Out
Make sure you understand what working the night shift entails. Familiarise yourself with the specific responsibilities of a Night Porter, like managing the Food & Beverage Department and conducting Health and Safety audits. This will show your potential employer that you're serious about the role.
✨Show Off Your Communication Skills
As a Night Porter, you'll need to be an excellent communicator. Prepare examples of how you've effectively assisted guests in previous roles or dealt with enquiries. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
Being organised is key in this role. Think of times when you've had to manage multiple tasks at once, like cleaning public areas while preparing for events. Highlighting your ability to juggle responsibilities will impress the interviewers.
✨Be Ready to Discuss Flexibility
Since the job requires flexibility with shifts, be prepared to discuss your availability openly. Show that you're willing to adapt to the needs of the hotel, which will reflect positively on your commitment to the role.
