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- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and maintaining brand standards.
- Company: Join the vibrant team at Hotel du Vin Birmingham.
- Benefits: Competitive pay, flexible shifts, discounts, and career development opportunities.
- Why this job: Be the heartbeat of the hotel, creating memorable experiences for guests.
- Qualifications: Experience in hospitality and night shifts preferred; excellent communication skills required.
- Other info: Enjoy a supportive environment with opportunities for progression and sustainability initiatives.
The predicted salary is between 11 - 14 £ per hour.
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring that the standards of the brand are maintained. As guests sleep soundly in their beds, the Nights team keeps everything running like clockwork.
Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night. You will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate. This includes cleaning public areas and preparing meeting and event spaces ready for the next day. You will assist guests with their luggage, deal with any enquiries, and carry out nightly Health and Safety audits. You will be organised and an excellent communicator.
Experience of working in a similar role is beneficial, and experience of night shift work is essential. We are open 7 days a week, 365 days a year, and need people to work a range of shifts and days, which means we can offer great flexibility if required. We are busier generally during evenings and weekends, but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognised apprenticeships alongside our detailed brand training. We will help you be 'The Difference' between good and great guest experiences. Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
In addition to competitive rates of pay, we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy, with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- Moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested? Click Apply Now. Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Night Porter in Birmingham employer: Hotel Du Vin
Contact Detail:
Hotel Du Vin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Birmingham
✨Tip Number 1
Get to know the hotel scene! Research Hotel du Vin and similar establishments to understand their vibe and values. This will help you tailor your approach when you meet them, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can give you insider tips about the role and the company culture, plus it might just land you a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to night shifts and guest services. Role-play with a friend to boost your confidence and ensure you can communicate your experience clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Night Porter in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Night Porter where guest interaction is key.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or night shifts. We love seeing how your past roles have prepared you for this position. Be specific about your responsibilities and achievements to show us you’re the right fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing benefits!
How to prepare for a job interview at Hotel Du Vin
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the responsibilities like managing guest expectations, overseeing the Food & Beverage Department, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Night Porter, excellent communication is key. Prepare examples of how you've effectively communicated with guests or team members in past roles. Think about situations where you resolved issues or provided exceptional service, as this will demonstrate your ability to handle guest enquiries and ensure a smooth operation during the night.
✨Highlight Your Organisational Skills
Being organised is crucial for this position. Come prepared with examples of how you've managed multiple tasks or prioritised responsibilities in previous jobs. Discuss any experience you have with health and safety audits or preparing spaces for events, as this will show you can keep everything running like clockwork.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, shift patterns, or opportunities for progression within the company. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
