At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional guest experiences and managing hotel operations hands-on.
- Company: Join the energetic Moxy York, part of the Marriott family.
- Benefits: Enjoy health plans, discounted stays, and generous holiday allowances.
- Other info: Dynamic role with opportunities for growth in a fun environment.
- Why this job: Be at the heart of hospitality, making every guest's stay unforgettable.
- Qualifications: 2+ years in hotel management and team leadership required.
The predicted salary is between 30000 - 35000 £ per year.
This position is based on a full time contract. We’re looking for someone who doesn’t just manage from behind a screen. This is a hands‑on leadership role where you’ll live and breathe the MOXY vibe – rolling up your sleeves, jumping on the floor with your team, and setting the pace from the front. Whether it’s handling a guest complaint, working the bar, or clearing a table during a busy breakfast, you’re the one leading by example. If you’re the kind of person who thrives in the buzz of the lobby, not the silence of the back office – we want to meet you.
Main Tasks and responsibilities
- Supports the General Manager in all aspects of the management of the hotel
- Customer service, guest relations and creating positive guest experiences
- Recruits and develops a team that delivers excellent service the Moxy way
- Ensure a profitable hotel operation in line with company goals
- Manage the team effectively and enforce company policies
- Actively involved in the day to day tasks of the team
- Strong Food & Beverage background – you know the ins and outs of running an F&B operation.
- Managing Food & Beverage outlets the Moxy way
- Manage hotel room inventory and checking guests in/out the Moxy way
- Follow all food safety, licensing and health and safety policies to work safely
- Promote and support the Moxy brand and the Marriott Bonvoy loyalty program
We’re looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi‑tasker who can balance hard work with great service
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience
- Must have minimum 2 years hotel management experience
- Must have minimum 2 years team management
- Must have property management system (preferably Opera) experience
- Knowledge of Point of Sale system (preferably Micros)
- Knowledge of Food Safety & Licensing laws
- Knowledge of maintaining brand standards
- Event management, marketing or social media experience
- Personal experience of travel and travel industry
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Twenty eight holidays (annually increasing to max thirty three holidays)
Operations Manager Moxy York employer: Hotel Co
At Moxy York, we pride ourselves on fostering a vibrant and dynamic work culture where hands-on leadership is celebrated. As an Operations Manager, you'll not only lead by example but also enjoy a range of benefits including discounted stays at Marriott hotels worldwide, a health cash plan, and generous holiday allowances that increase with service. Join us in creating memorable guest experiences while developing your career in a supportive environment that values energy, creativity, and teamwork.
