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- Tasks: Lead the team hands-on, ensuring excellent guest experiences and managing daily operations.
- Company: Join Hotel Co. 51, a fast-growing hotel operator with a playful Moxy vibe.
- Benefits: Enjoy health plans, discounted stays, and up to 33 holidays a year!
- Why this job: Be part of a vibrant culture that celebrates originality and fun in hospitality.
- Qualifications: 2+ years in hotel management and team leadership; F&B experience is a must.
- Other info: Moxy encourages a fearless, energetic approach to hospitality.
The predicted salary is between 28800 - 43200 £ per year.
Operations Manager (Assistant Captain) – MOXY London Excel
This position is based on a full time contract.
We’re looking for someone who doesn’t just manage from behind a screen. This is a hands-on leadership role where you’ll live and breathe the MOXY vibe — rolling up your sleeves, jumping on the floor with your team, and setting the pace from the front. Whether it’s handling a guest complaint, working the bar, or clearing a table during a busy breakfast, you’re the one leading by example. If you’re the kind of person who thrives in the buzz of the lobby, not the silence of the back office — we want to meet you.
Main Tasks and Responsibilities
- Supports the General Manager in all aspects of the management of the hotel
- Customer service, guest relations and creating positive guest experiences
- Recruits and develops a team that delivers excellent service the Moxy way
- Ensure a profitable hotel operation in line with company goals
- Manage the team effectively and enforce company policies
- Actively involved in the day to day tasks of the team
- Strong Food & Beverage background — you know the ins and outs of running an F&B operation.
- Managing Food & Beverage outlets the Moxy way
- Manage hotel room inventory and checking guests in/out the Moxy way
- Follow all food safety, licensing and health and safety policies to work safely
- Promote and support the Moxy brand and the Marriott Bonvoy loyalty program
We’re looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi-tasker who can balance hard work with great service
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience
- Must have minimum 2 years hotel management experience
- Must have minimum 2 years team management
- Must have property management system (preferably Opera) experience
- Knowledge of Point of Sale system (preferably Micros)
- Knowledge of Food Safety & Licensing laws
- Knowledge of maintaining brand standards
- Event management, marketing or social media experience
- Personal experience of travel and travel industry
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Twenty eight holidays (annually increasing to max thirty three holidays)
*a personality assessment can be part of the recruitment process*
About Hotel Co 51
Hotel Co. 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Denmark and Poland) and expanding its reach with new properties in key markets. The company´s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.
Moxy offers a playful hotel experience for the young at heart. With 100+ properties open across Europe North America, and Asia Pacific, Moxy boldly breaks the rules of a conventional hotel stay across the globe. The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small but smart bedrooms. Moxy provides stylish, industrial design and sociable service at an attractive price point, so that guests can splurge on the experiences that matter most to them during their travels. Moxy celebrates nonconformity, open-mindedness, and originality above all – forever giving its guests permission to Play On #atthemoxy. For more information, visit moxyhotels.com and Play On #atthemoxy on Instagram. Moxy is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits, including free nights and Elite status recognition.
About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy, its highly-awarded travel program.
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Operations Manager Moxy London Excel employer: Hotel Co
Contact Detail:
Hotel Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager Moxy London Excel
✨Tip Number 1
Familiarise yourself with the Moxy brand and its unique vibe. Understanding their playful and nonconformist approach will help you connect with the team and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Showcase your hands-on leadership style in conversations. Be ready to share examples of how you've led teams in busy environments, particularly in hospitality settings, to highlight your ability to thrive under pressure.
✨Tip Number 3
Network with current or former employees of Moxy or Hotel Co 51. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your experience with food and beverage operations in detail. Since this role requires a strong background in F&B, being able to articulate your knowledge and past successes will set you apart from other candidates.
We think you need these skills to ace Operations Manager Moxy London Excel
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operations Manager at Moxy London Excel. Highlight your hands-on leadership style and ability to engage with guests and staff in your application.
Tailor Your CV: Customise your CV to reflect your experience in hotel management and team leadership. Emphasise your Food & Beverage background and any relevant property management system experience, such as Opera or Micros.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the Moxy brand. Share specific examples of how you've created positive guest experiences and led teams effectively in previous roles.
Showcase Relevant Skills: In your application, highlight skills that align with the job description, such as customer service excellence, multi-tasking abilities, and clear communication. Mention any additional languages you speak, as this is a plus for the role.
How to prepare for a job interview at Hotel Co
✨Embrace the Moxy Vibe
Show your enthusiasm for the Moxy brand during the interview. Share examples of how you embody the playful and energetic spirit that Moxy represents, and be prepared to discuss how you would lead by example in a hands-on role.
✨Demonstrate Your People Skills
Since this role involves a lot of guest interaction, highlight your experience in customer service and team management. Be ready to share specific instances where you've successfully handled guest complaints or motivated your team in a busy environment.
✨Know Your F&B Operations
With a strong Food & Beverage background being essential, brush up on your knowledge of running F&B operations. Be prepared to discuss your experience with point of sale systems and food safety regulations, as well as any creative ideas you have for enhancing the guest experience.
✨Be Ready to Multi-task
This role requires juggling various responsibilities, so demonstrate your ability to multi-task effectively. Share examples from your previous roles where you balanced multiple tasks while maintaining high service standards, especially during peak times.
