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- Tasks: Support group bookings and ensure a smooth guest experience at Moxy Birmingham.
- Company: Join the vibrant team at Moxy Birmingham, known for its fun atmosphere.
- Benefits: Enjoy health plans, discounted stays, and generous holiday allowances.
- Why this job: Be part of a lively environment where your energy and communication skills shine.
- Qualifications: Experience in service roles and a knack for multitasking are key.
- Other info: Great opportunities for personal growth and development in the hospitality industry.
The predicted salary is between 13998 - 13998 £ per year.
Groups and Reception Support – MOXY Birmingham
This position is based on a part-time (20 hours) contract.
Gross Salary: £13998 per year
Confident communicator comfortable in a fast-paced service-focused role.
Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home.
Main Tasks & Responsibilities
- Quoting and building blocks for simple and straightforward groups at hotel level.
- Manages the operational preparation for all group bookings once the group has been handed over to the hotel from the groups desk.
- Prepare for all group arrivals with relevant rooming lists, arrival envelopes and any specific information that has been requested by the client.
- Provide clear handovers to the team for all group bookings.
- Be sure all groups are paid before check-in.
- Maintains organized, accurate files on each group account and monitors the course of action for each account daily.
- Completes reservation checks for all individual reservations including, updating all third-party information. Ensuring all relevant alerts and routing are created.
- Ensure all pre-paid reservations and virtual cards have been charged.
- Ensure pre-arrival emails are sent to relevant guests.
- Schedule amenities as required.
We’re Looking for Someone with Moxie
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi-tasker who can balance hard work with great service
- Know being relaxed isn’t the same as being lazy
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience
- Experience within the service industry
- Knowledge of hotel systems such as Opera and/or Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel and travel industry
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Twenty-eight holidays (annually increasing to max thirty-three holidays)
A personality assessment can be part of the recruitment process.
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Groups and Reception Support Moxy Birmingham employer: Hotel Co
Contact Detail:
Hotel Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups and Reception Support Moxy Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Moxy Birmingham's vibe online. This will help you tailor your responses and show that you're genuinely interested in being part of their fun and relaxed environment.
✨Tip Number 2
Practice your communication skills! Since this role is all about chatting with guests and being a confident communicator, try role-playing with a friend or family member. This will help you feel more at ease when it comes to showcasing your personality during the interview.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will show the hiring team that you’re proactive and can handle the fast-paced service-focused role they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Groups and Reception Support Moxy Birmingham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and energy into your words. Remember, we’re looking for someone with moxie!
Tailor Your Application: Make sure to tailor your application to the Groups and Reception Support role. Highlight any relevant experience in the service industry and mention your skills in communication and problem-solving. This will show us that you’re the perfect fit for our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Hotel Co
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Groups and Reception Support role. Familiarise yourself with the tasks listed in the job description, like managing group bookings and preparing for arrivals. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about interacting with guests, be ready to share examples of how you've successfully communicated with customers in the past. Think of situations where you’ve solved problems or created a fun atmosphere. This will highlight your ability to connect with people and keep them happy.
✨Demonstrate Your Organisational Skills
The job requires keeping accurate files and managing multiple tasks at once. Prepare to discuss how you stay organised and handle busy periods. You might want to mention any tools or methods you use to keep track of your work, as this will show you can handle the fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to group bookings or guest interactions. Practice answering these types of questions by thinking through how you would approach common challenges in the hospitality industry. This will help you think on your feet during the interview.
