At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a fast-paced environment.
- Company: Join the vibrant Moxy Hotels, part of Marriott's innovative brand family.
- Benefits: Enjoy discounted stays, health plans, and generous holiday allowances.
- Other info: Opportunity for growth in a rapidly expanding hotel management company.
- Why this job: Be part of a fun, relaxed atmosphere while developing your leadership skills.
- Qualifications: Experience in service and team management; great communication skills are a must.
The predicted salary is between 20790 - 25410 £ per year.
We are looking for an adaptable problem solver who takes initiative to ensure guests have a great experience. Someone who can manage a team in a fast-paced service role, all while bringing the Moxy brand to life, creating a fun and relaxed environment that makes guests feel at home.
Main Tasks and Responsibilities:
- Assist the Assistant Captain in ensuring the smooth and efficient day-to-day operations
- Assist in providing staff with ongoing coaching, training and development
- Customer service, guest relations and creating positive guest experiences
- You will be updated on the Hotels forecast and what’s going on in-house and in the neighbourhood
- Managing Food & Beverage outlets the Moxy way
- Manage hotel room inventory and checking guests in/out the Moxy way
- Follow all food safety, licensing and health & safety policies to work safely
- Promote & support the Moxy brand and the Marriott Bonvoy loyalty program
We’re looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multitasker who can balance hard work with great service
- Know being relaxed isn’t the same as being lazy
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience:
- Must have experience within the service industry
- Must have experience of team management
- Must have experience of a property management system such as Opera
- Knowledge of POS systems such as Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel & travel industry
Benefits for You:
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Twenty-eight holidays (annually increasing to max thirty-three holidays) pro-rata
*A personality assessment can be part of the recruitment process*
Crew Leader Moxy Glasgow Merchant City employer: Hotel Co
At Hotel Co 51, we pride ourselves on being an exceptional employer that values our team members as the heart of our business. Located in the vibrant Moxy London Excel, we offer a fun and friendly work culture, competitive benefits including discounted hotel stays and enhanced leave policies, and ample opportunities for personal and professional growth within a rapidly expanding European hotel operator. Join us to be part of a dynamic team that celebrates individuality and hard work, ensuring every employee feels like family.
StudySmarter Expert Advice🤫
We think this is how you could land Crew Leader Moxy Glasgow Merchant City
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Co. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Co
Don't be shy about reaching out to Hotel Co directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Crew Leader Moxy Glasgow Merchant City
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Co and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Co
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
