At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a fast-paced environment.
- Company: Join Moxy Hotels, part of the Marriott family, known for its fun and stylish vibe.
- Benefits: Enjoy health plans, discounted stays, and generous holiday allowances.
- Other info: Join a growing company with exciting career opportunities in the travel industry.
- Why this job: Be the heart of the hotel, bringing energy and creativity to every guest interaction.
- Qualifications: Experience in service and team management, with a passion for hospitality.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an adaptable problem solver who takes initiative to ensure guests have a great experience. Someone who can manage a team in a fast-paced service role, all while bringing the Moxy brand to life, creating a fun and relaxed environment that makes guests feel at home.
Main Tasks and Responsibilities:
- Assist the Assistant Captain in ensuring the smooth and efficient day-to-day operations
- Assist in providing staff with ongoing coaching, training and development
- Customer service, guest relations and creating positive guest experiences
- You will be updated on the Hotels forecast and what’s going on in-house and in the neighbourhood
- Managing Food & Beverage outlets the Moxy way
- Manage hotel room inventory and checking guests in/out the Moxy way
- Follow all food safety, licensing and health & safety policies to work safely
- Promote & support the Moxy brand and the Marriott Bonvoy loyalty program
We’re looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multitasker who can balance hard work with great service
- Know being relaxed isn’t the same as being lazy
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience:
- Must have experience within the service industry
- Must have experience of team management
- Must have experience of a property management system such as Opera
- Knowledge of POS systems such as Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel & travel industry
Benefits for You:
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Twenty-eight holidays (annually increasing to max thirty-three holidays) pro-rata
*A personality assessment can be part of the recruitment process*
Crew Leader Moxy Birmingham NEC employer: Hotel Co
At Moxy Birmingham NEC, we pride ourselves on fostering a vibrant and dynamic work culture that empowers our Crew Leaders to thrive in a fast-paced environment. With a focus on employee growth, we offer comprehensive training and development opportunities, alongside attractive benefits such as discounted room rates and enhanced parental leave. Join us to be part of a team that values high energy, creativity, and a commitment to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Crew Leader Moxy Birmingham NEC
✨Tip Number 1
Get to know the Moxy brand inside out! Familiarise yourself with their vibe and values so you can show off your passion during interviews. This will help you connect with the team and demonstrate that you're the perfect fit.
✨Tip Number 2
Practice your people skills! Since this role is all about creating positive guest experiences, try role-playing scenarios with friends or family. This will help you feel more confident when chatting with guests and managing your team.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experience where you juggled multiple tasks successfully. This will prove to the hiring team that you can handle the fast-paced environment at Moxy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Moxy family. Don’t forget to follow up after applying to keep your name fresh in their minds!
We think you need these skills to ace Crew Leader Moxy Birmingham NEC
Some tips for your application 🫡
Show Your Moxie!:When you're writing your application, let your personality shine through! We want to see that fearless do-it-yourself attitude and high energy that makes you a great fit for the Moxy brand.
Tailor Your Experience:Make sure to highlight your experience in the service industry and team management. We love seeing how you've created positive guest experiences in the past, so don’t hold back!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward. Use simple language and get straight to the point about why you’re the perfect fit for the Crew Leader role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Moxy Birmingham NEC.
How to prepare for a job interview at Hotel Co
✨Show Your Moxie
Emphasise your high energy and fearless attitude during the interview. Share specific examples of how you've taken initiative in past roles, especially in fast-paced environments. This will demonstrate that you embody the Moxy spirit!
✨Team Management Experience
Be ready to discuss your experience in managing teams. Prepare anecdotes that highlight your coaching and development skills, as well as how you've fostered a positive team environment. This is crucial for the Crew Leader role.
✨Customer Service Focus
Since creating positive guest experiences is key, think of times when you went above and beyond for customers. Be specific about what you did and the impact it had. This will show your commitment to excellent service.
✨Know Your Stuff
Familiarise yourself with the Moxy brand and its values. Understand the basics of food safety, licensing laws, and property management systems like Opera. Being knowledgeable will not only impress your interviewers but also show your genuine interest in the role.
