At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional guest experiences and managing daily hotel operations.
- Company: Join the fun at Moxy Hotels, part of the dynamic Hotel Co 51.
- Benefits: Enjoy competitive salary, health plans, discounted stays, and generous holiday allowance.
- Other info: Embrace a playful culture that celebrates originality and nonconformity.
- Why this job: Be hands-on in a lively environment where your leadership makes a real difference.
- Qualifications: 2+ years in hotel management and team leadership; F&B knowledge is a must.
The predicted salary is between 30000 - 40000 £ per year.
This position is based on a full time contract. Gross salary - £competitive.
We’re looking for someone who doesn’t just manage from behind a screen. This is a hands-on leadership role where you’ll live and breathe the MOXY vibe - rolling up your sleeves, jumping on the floor with your team, and setting the pace from the front. Whether it's handling a guest complaint, working the bar, or clearing a table during a busy breakfast, you're the one leading by example. If you’re the kind of person who thrives in the buzz of the lobby, not the silence of the back office - we want to meet you.
Main Tasks and Responsibilities:
- Supports the General Manager in all aspects of the management of the hotel.
- Customer service, guest relations and creating positive guest experiences.
- Recruits and develops a team that delivers excellent service the Moxy way.
- Ensure a profitable hotel operation in line with company goals.
- Manage the team effectively and enforce company policies.
- Actively involved in the day to day tasks of the team.
- Strong Food & Beverage background - you know the ins and outs of running an F&B operation.
- Managing Food & Beverage outlets the Moxy way.
- Manage hotel room inventory and checking guests in/out the Moxy way.
- Follow all food safety, licensing and health and safety policies to work safely.
- Promote and support the Moxy brand and the Marriott Bonvoy loyalty program.
We’re looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude.
- Good with people and enjoy chatting with guests.
- Skilled multi-tasker who can balance hard work with great service.
- Clear communicator fluent in English (and other languages a plus!).
Useful Experience:
- Must have minimum 2 years hotel management experience.
- Must have minimum 2 years team management.
- Must have property management system (preferably Opera) experience.
- Knowledge of Point of Sale system (preferably Micros).
- Knowledge of Food Safety & Licensing laws.
- Knowledge of maintaining brand standards.
- Event management, marketing or social media experience.
- Personal experience of travel and travel industry.
Benefits for You:
- Health Cash Plan.
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide.
- Discount on Food & Beverages at Marriott hotels worldwide.
- Enhanced Maternity/Paternity/Adoption pay.
- Pension scheme.
- Twenty eight holidays (annually increasing to max thirty three holidays).
*a personality assessment can be part of the recruitment process*
Operations Manager (Assistant Captain) - Moxy York employer: Hotel Co 51
At Hotel Co 51, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our team members to thrive. As an Operations Manager at Moxy York, you'll enjoy competitive benefits, including discounted room rates and a health cash plan, while working in a dynamic environment that values hands-on leadership and exceptional guest experiences. With ample opportunities for personal and professional growth, you’ll be part of a company that believes great hospitality starts with great people.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Assistant Captain) - Moxy York
✨Tip Number 1
Get out there and network! Attend industry events, meet-ups, or even local coffee chats. The more people you connect with, the better your chances of landing that Operations Manager role at Moxy York.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your Moxy vibe shine through. Be energetic, approachable, and ready to chat about how you can bring that hands-on leadership style to their team.
✨Tip Number 3
Don’t just wait for job openings to pop up. Reach out directly to the hotel or company you’re interested in. A friendly email or a quick call can make a huge difference and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Moxy family and ready to roll up your sleeves!
We think you need these skills to ace Operations Manager (Assistant Captain) - Moxy York
Some tips for your application 🫡
Show Your Moxy Spirit:When you're writing your application, let your personality shine through! We want to see that you embody the Moxy vibe – energetic, hands-on, and ready to roll up your sleeves. Share examples of how you've led by example in previous roles.
Tailor Your Experience:Make sure to highlight your relevant experience in hotel management and team leadership. We’re looking for someone who knows the ins and outs of running a successful operation, so don’t hold back on showcasing your skills in Food & Beverage management and guest relations.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Moxy family!
How to prepare for a job interview at Hotel Co 51
✨Show Your Hands-On Approach
Since this role is all about being on the floor and leading by example, make sure to share specific examples from your past experiences where you rolled up your sleeves and got involved. Talk about how you handled guest complaints or jumped in during busy times to support your team.
✨Emphasise Your People Skills
This position requires someone who thrives in a social environment. Be prepared to discuss how you've built relationships with guests and your team. Share anecdotes that highlight your ability to communicate clearly and create positive experiences for everyone.
✨Demonstrate Your F&B Knowledge
With a strong Food & Beverage background being essential, brush up on your knowledge of food safety, licensing laws, and managing F&B operations. Be ready to discuss how you've successfully managed these aspects in previous roles and how you can bring that expertise to Moxy.
✨Be Ready to Showcase Your Multi-Tasking Skills
As an Operations Manager, you'll need to juggle various tasks simultaneously. Prepare to give examples of how you've effectively managed multiple responsibilities in a fast-paced environment. Highlight your organisational skills and how you maintain high service standards while keeping everything running smoothly.
