At a Glance
- Tasks: Lead a dynamic reception team and ensure exceptional guest experiences every day.
- Company: Join the vibrant Moxy Hotels, part of the fast-growing Hotel Co 51.
- Benefits: Enjoy discounted stays, health plans, and generous holiday allowances.
- Other info: Flexible shifts and opportunities for personal growth in a playful environment.
- Why this job: Be part of a fun, energetic team that celebrates originality and great service.
- Qualifications: 3+ years in the service industry with team management experience.
The predicted salary is between 26000 - 28000 £ per year.
We are currently looking for a Reception Crew Leader (Shift Leader) on a fulltime basis. As Reception Crew Leader, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.
MAIN TASKS & RESPONSIBILITIES
- Play multiple roles – from front desk attendant, to barista, to greeter, to bartender, and everything in between
- Manage the day-to-day operation of the hotel and Duty Management
- Full flexibility in shift patterns 7 days a week. Early, late and night shifts included
- Customer service, guest relations & creating positive guest experiences
- Help build and be part of a team that delivers results and excellent service the Moxy way
- Manage Food & Beverage outlets the Moxy way
- Manage hotel room inventory and Check guests in/out the Moxy way
- Manage all bills & payments correctly
- Resolve guest issues you’re able to and escalate when you can’t
- Empower the team to create activities & activations that engage with guests
- Ensure daily meet ups happen daily and encourage the discussion
- Support other Crew Leaders and follow direction from Captain / Assistant Captain
- Promote & support the Moxy brand & the Marriott Bonvoy program
- Enforce all food, licensing, security and health & safety policies to work safely
- Take care of minor technical requests (e.g. safe, door lock, fuse problems)
- Perform First Aid duties in case of an emergency if trained
- Adhere to all local licensing laws in respect of the service of alcohol
- Handle feedback and requests through the Marriott Guest Satisfaction online platform
- Act as a mentor for new crew members and ensure training is complete and refreshed when required
- And any other duties that may reasonably be required in line with your main duties
KNOWLEDGE / EXPERIENCE / SKILLS
- Minimum 3 years’ experience of work within the service industry
- Must have experience of team management
- Knowledge of a property management system such as Opera
- Knowledge of POS systems such as Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel & travel industry
- Excellent communication skills both in verbal and written English & local language (& other languages a plus!)
- Social media knowledge and experience
PERSONALITY
- Has high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multitasker who can balance hard work with great service
- Knows being relaxed isn't the same as being lazy
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
Reception Crew Leader - MOXY Plymouth employer: Hotel Co 51
At Moxy Plymouth, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our team members to deliver exceptional guest experiences. With competitive benefits such as discounted room rates, a health cash plan, and opportunities for personal growth within a rapidly expanding hotel group, we ensure that our employees feel valued and supported in their roles. Join us in creating memorable moments for our guests while enjoying the unique atmosphere of a playful hotel environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Crew Leader - MOXY Plymouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Co 51. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Co 51
Don't be shy about reaching out to Hotel Co 51 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Crew Leader - MOXY Plymouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Co 51 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Co 51
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
