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- Tasks: Lead a dynamic team, ensuring exceptional guest experiences and managing daily hotel operations.
- Company: Join Hotel Co. 51, a fast-growing operator of Moxy Hotels across Europe.
- Benefits: Enjoy discounted stays, health plans, enhanced parental leave, and generous holiday allowances.
- Why this job: Be part of a vibrant culture that celebrates originality and offers hands-on leadership opportunities.
- Qualifications: 2+ years in hotel management and team leadership; F&B knowledge is essential.
- Other info: A personality assessment may be part of the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
This position is based on a full time contract. Gross salary - £competitive.
We are looking for someone who doesn’t just manage from behind a screen. This is a hands-on leadership role where you’ll live and breathe the MOXY vibe - rolling up your sleeves, jumping on the floor with your team, and setting the pace from the front. Whether it’s handling a guest complaint, working the bar, or clearing a table during a busy breakfast, you’re the one leading by example. If you’re the kind of person who thrives in the buzz of the lobby, not the silence of the back office - we want to meet you.
Main Tasks and Responsibilities:
- Supports the General Manager in all aspects of the management of the hotel.
- Customer service, guest relations and creating positive guest experiences.
- Recruits and develops a team that delivers excellent service the Moxy way.
- Ensure a profitable hotel operation in line with company goals.
- Manage the team effectively and enforce company policies.
- Actively involved in the day to day tasks of the team.
- Strong Food & Beverage background - you know the ins and outs of running an F&B operation.
- Managing Food & Beverage outlets the Moxy way.
- Manage hotel room inventory and checking guests in/out the Moxy way.
- Follow all food safety, licensing and health and safety policies to work safely.
- Promote and support the Moxy brand and the Marriott Bonvoy loyalty program.
We’re looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude.
- Good with people and enjoy chatting with guests.
- Skilled multi-tasker who can balance hard work with great service.
- Clear communicator fluent in English (and other languages a plus!).
Useful Experience:
- Must have minimum 2 years hotel management experience.
- Must have minimum 2 years team management.
- Must have property management system (preferably Opera) experience.
- Knowledge of Point of Sale system (preferably Micros).
- Knowledge of Food Safety & Licensing laws.
- Knowledge of maintaining brand standards.
- Event management, marketing or social media experience.
- Personal experience of travel and travel industry.
Benefits for You:
- Health Cash Plan.
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide.
- Discount on Food & Beverages at Marriott hotels worldwide.
- Enhanced Maternity/Paternity/Adoption pay.
- Pension scheme.
- Twenty eight holidays (annually increasing to max thirty three holidays).
*A personality assessment can be part of the recruitment process.*
Operations Manager - MOXY London Stratford employer: Hotel Co 51
Contact Detail:
Hotel Co 51 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - MOXY London Stratford
✨Tip Number 1
Familiarise yourself with the MOXY brand and its unique vibe. Visit a few MOXY hotels if possible, engage with staff, and observe how they interact with guests. This will help you embody the brand's spirit during your interview.
✨Tip Number 2
Highlight your hands-on leadership experience in your conversations. Be ready to share specific examples of how you've led teams in busy environments, especially in hospitality settings, to demonstrate that you can thrive in the fast-paced atmosphere of MOXY.
✨Tip Number 3
Prepare to discuss your knowledge of Food & Beverage operations. Since this role requires a strong background in F&B, think of ways you've successfully managed these areas in previous positions and be ready to share those stories.
✨Tip Number 4
Showcase your communication skills by engaging with the recruitment team. Ask insightful questions about the role and the company culture during any interactions. This will not only demonstrate your interest but also your ability to connect with people, which is crucial for this position.
We think you need these skills to ace Operations Manager - MOXY London Stratford
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operations Manager at MOXY London Stratford. Highlight your hands-on leadership experience and ability to manage a team effectively in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in hotel management and customer service. Emphasise your Food & Beverage background and any experience with property management systems like Opera or POS systems like Micros.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've led teams in high-energy environments and created positive guest experiences.
Showcase Your Skills: In your application, highlight your communication skills, multitasking abilities, and any additional languages you speak. These are key traits that align with the MOXY vibe and will set you apart from other candidates.
How to prepare for a job interview at Hotel Co 51
✨Embrace the MOXY Vibe
Show your enthusiasm for the MOXY brand during the interview. Share examples of how you embody a hands-on leadership style and how you thrive in a lively environment, as this role requires someone who can lead by example.
✨Demonstrate Your Customer Service Skills
Prepare to discuss specific instances where you've successfully handled guest complaints or created positive experiences. Highlight your ability to connect with guests and your passion for delivering excellent service.
✨Highlight Your Food & Beverage Expertise
Since a strong background in Food & Beverage is essential, be ready to talk about your experience managing F&B operations. Discuss any relevant knowledge of food safety and licensing laws, as well as your familiarity with property management systems like Opera.
✨Showcase Your Team Management Experience
With a focus on team development, share your approach to recruiting and training staff. Provide examples of how you've effectively managed a team, enforced company policies, and fostered a positive work environment.