At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional guest experiences and managing hotel operations hands-on.
- Company: Join the energetic Moxy York, part of the Marriott family.
- Benefits: Enjoy discounted stays, health plans, and generous holiday allowances.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Be at the forefront of hospitality, making a real impact every day.
- Qualifications: 2+ years in hotel management and team leadership required.
The predicted salary is between 30000 - 40000 £ per year.
This position is based on a full time contract. Gross salary – £competitive.
We’re looking for someone who doesn’t just manage from behind a screen. This is a hands‑on leadership role where you’ll live and breathe the MOXY vibe – rolling up your sleeves, jumping on the floor with your team, and setting the pace from the front. Whether it’s handling a guest complaint, working the bar, or clearing a table during a busy breakfast, you’re the one leading by example. If you’re the kind of person who thrives in the buzz of the lobby, not the silence of the back office – we want to meet you.
Main Tasks and Responsibilities:
- Supports the General Manager in all aspects of the management of the hotel.
- Customer service, guest relations and creating positive guest experiences.
- Recruits and develops a team that delivers excellent service the Moxy way.
- Ensure a profitable hotel operation in line with company goals.
- Manage the team effectively and enforce company policies.
- Actively involved in the day to day tasks of the team.
- Strong Food & Beverage background – you know the ins and outs of running an F&B operation.
- Managing Food & Beverage outlets the Moxy way.
- Manage hotel room inventory and checking guests in/out the Moxy way.
- Follow all food safety, licensing and health and safety policies to work safely.
- Promote and support the Moxy brand and the Marriott Bonvoy loyalty program.
We’re looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude.
- Good with people and enjoy chatting with guests.
- Skilled multi‑tasker who can balance hard work with great service.
- Clear communicator fluent in English (and other languages a plus!).
Useful Experience:
- Must have minimum 2 years hotel management experience.
- Must have minimum 2 years team management.
- Must have property management system (preferably Opera) experience.
- Knowledge of Point of Sale system (preferably Micros).
- Knowledge of Food Safety & Licensing laws.
- Knowledge of maintaining brand standards.
- Event management, marketing or social media experience.
- Personal experience of travel and travel industry.
Benefits for You:
- Health Cash Plan.
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide.
- Discount on Food & Beverages at Marriott hotels worldwide.
- Enhanced Maternity/Paternity/Adoption pay.
- Pension scheme.
- Twenty eight holidays (annually increasing to max thirty three holidays).
*A personality assessment can be part of the recruitment process.*
Operations Manager employer: Hotel Co 51
At Moxy York, we pride ourselves on fostering a vibrant and dynamic work culture where hands-on leadership is celebrated. As an Operations Manager, you'll not only lead by example but also enjoy a range of benefits including discounted stays at Marriott hotels worldwide, a health cash plan, and generous holiday allowances that increase with service. Join us in creating memorable guest experiences while developing your career in a supportive environment that values energy, creativity, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Get to know the Moxy vibe! Before your interview, spend some time in a Moxy hotel if you can. Experience the atmosphere, chat with staff, and soak up the energy. This will help you show that you’re not just another candidate but someone who truly gets what Moxy is all about.
✨Tip Number 2
Be ready to showcase your hands-on leadership style. During interviews, share specific examples of how you've rolled up your sleeves in past roles. Whether it’s resolving guest complaints or managing busy shifts, let them see your proactive approach and how you lead by example.
✨Tip Number 3
Network like a pro! Connect with current or former Moxy employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it shows your genuine interest in the brand!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your relevant experience in food and beverage management, which is key for this role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Moxy:When you're writing your application, let your personality shine through! We want to see that you’ve got the energy and attitude that matches the MOXY vibe. Don’t be afraid to show us how you roll up your sleeves and get stuck in.
Tailor Your Experience:Make sure to highlight your relevant experience in hotel management and team leadership. We’re looking for someone who knows the ins and outs of running an F&B operation, so share those stories that showcase your skills and successes!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clear communication, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Hotel Co 51
✨Show Your Hands-On Leadership Style
Since this role is all about being on the floor and leading by example, make sure to share specific examples from your past experiences where you rolled up your sleeves and got involved with your team. Highlight moments when you tackled challenges head-on, whether it was resolving a guest complaint or managing a busy shift.
✨Demonstrate Your Customer Service Skills
Prepare to discuss how you create positive guest experiences. Think of a few standout stories that showcase your ability to connect with guests and handle difficult situations. This will show that you understand the Moxy vibe and are ready to embody it in your role.
✨Know Your Food & Beverage Operations
Brush up on your knowledge of food safety, licensing laws, and the ins and outs of running an F&B operation. Be ready to discuss your experience with property management systems like Opera and Point of Sale systems like Micros, as these are crucial for the role.
✨Be Energetic and Engaging
The Moxy brand thrives on high energy and a fearless attitude. During the interview, let your personality shine through! Engage with your interviewers, ask questions, and show them that you’re not just a manager but someone who genuinely enjoys interacting with people and creating a lively atmosphere.
