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- Tasks: Lead the night reception team and ensure top-notch guest experiences.
- Company: A growing European hotel operator in vibrant Greater London.
- Benefits: Competitive salary, health plans, discounted hotel stays, and generous holiday allowance.
- Why this job: Join a dynamic team and elevate guest experiences every night.
- Qualifications: Supervisory experience, strong communication skills, and front-office tech proficiency.
- Other info: Exciting opportunities for career growth in the hospitality industry.
The predicted salary is between 36000 - 60000 £ per year.
A growing European hotel operator in Greater London is seeking a Night Manager to oversee the Front Office Night team. This role involves ensuring high-quality customer service and leading the night receptionists. Candidates should have supervisory experience and strong communication skills, along with proficiency in front-office technology.
The position offers a competitive salary and benefits including health plans, discounted hotel rates, and generous holiday allowance.
Night Front Office Leader: Elevate Guest Experience employer: Hotel Co 51
Contact Detail:
Hotel Co 51 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Office Leader: Elevate Guest Experience
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality during interviews! The hotel industry thrives on customer service, so let your passion for guest experience shine through. Share stories that highlight your supervisory skills and how you’ve handled challenges.
✨Tip Number 3
Research the company before your interview. Knowing their values and what they offer can help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Night Front Office Leader: Elevate Guest Experience
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight any supervisory experience you have. We want to see how you've led teams before and what you've done to elevate customer experiences.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language that showcases your communication skills, as this is key for the Night Front Office Leader role.
Tech Savvy is a Must: Mention your proficiency with front-office technology in your application. We’re looking for someone who can easily adapt to our systems and help the team thrive during the night shift.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Hotel Co 51
✨Know Your Customer Service Basics
As a Night Front Office Leader, you'll need to demonstrate your understanding of high-quality customer service. Brush up on common scenarios you might face during night shifts and think about how you would handle them. Be ready to share examples from your past experiences that highlight your ability to elevate guest experiences.
✨Showcase Your Leadership Skills
This role involves leading the night receptionists, so it's crucial to convey your supervisory experience. Prepare to discuss your leadership style and provide specific examples of how you've successfully managed a team in the past. Think about challenges you've faced and how you motivated your team to overcome them.
✨Familiarise Yourself with Front-Office Technology
Proficiency in front-office technology is key for this position. Make sure you know the systems commonly used in hotels and be prepared to discuss your experience with them. If you’ve worked with specific software, mention it and explain how it helped improve operations or guest satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel’s operations and culture. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Ask about their approach to guest experience and how they support their staff in achieving it.
