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- Tasks: Lead the night team, ensuring guests have a fantastic experience while managing hotel operations.
- Company: Join Hotel Co 51, a fast-growing operator of Moxy Hotels across Europe.
- Benefits: Enjoy discounted stays, health cash plans, and enhanced parental leave.
- Why this job: Be part of a fun, vibrant culture that celebrates originality and guest satisfaction.
- Qualifications: Experience in service and team management is essential; knowledge of property management systems is a plus.
- Other info: A personality assessment may be part of the recruitment process.
The predicted salary is between 25000 - 37500 £ per year.
This position is based on a full time contract. Gross salary: £31269 per year.
Adaptable problem solver who takes initiative to ensure guests have a great experience & can manage a team in a fast-paced service role, all while bringing the Moxy brand to life creating a fun and relaxed environment that makes guests feel at home.
Main Tasks and responsibilities:
- Running the night audit and balancing the days business
- Prepare the hotel for the following day
- Managing the night to night operation of the hotel
- Customer service, guest relations and creating positive guest experiences
- Building a team that delivers excellent service the Moxy way
- Managing Food & Beverage outlets the Moxy way
- Manage hotel room inventory and checking guests in/out the Moxy way
- Follow all food safety, licensing and health & safety policies to work safely
- Promote & support the Moxy brand and the Marriott Bonvoy loyalty program
We’re looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi-tasker who can balance hard work with great service
- Know being relaxed isn’t the same as being lazy
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience:
- Must have experience within the service industry
- Must have experience of team management
- Must have experience of a property management system such as Opera
- Knowledge of POS systems such as Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel & travel industry
Benefits for you:
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
*A personality assessment can be part of the recruitment process.*
Night Crew Leader (Night Manager) - MOXY Glasgow Merchant City employer: Hotel Co 51
Contact Detail:
Hotel Co 51 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Crew Leader (Night Manager) - MOXY Glasgow Merchant City
✨Tip Number 1
Familiarise yourself with the Moxy brand and its unique culture. Understanding their playful and relaxed approach will help you demonstrate how you can embody these values during your interview.
✨Tip Number 2
Highlight your experience in team management and customer service. Be ready to share specific examples of how you've successfully led a team and created positive guest experiences in previous roles.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of scenarios where you've had to think on your feet in a fast-paced environment, as this is crucial for the Night Crew Leader role.
✨Tip Number 4
Show your enthusiasm for the hospitality industry and your understanding of food safety and licensing laws. This knowledge will set you apart as a candidate who is not only passionate but also well-informed.
We think you need these skills to ace Night Crew Leader (Night Manager) - MOXY Glasgow Merchant City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the service industry and team management. Emphasise any roles where you demonstrated adaptability and problem-solving skills, as these are key for the Night Crew Leader position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Moxy brand and how your personality aligns with their values. Share specific examples of how you've created positive guest experiences in previous roles.
Showcase Relevant Skills: Highlight your familiarity with property management systems like Opera and POS systems such as Micros. Mention any knowledge of food safety and licensing laws, as this is crucial for the role.
Prepare for Personality Assessment: Since a personality assessment may be part of the recruitment process, think about how your traits align with the Moxy ethos. Be ready to discuss how your high energy and communication skills can contribute to a fun and relaxed environment for guests.
How to prepare for a job interview at Hotel Co 51
✨Show Your Energy and Enthusiasm
As a Night Crew Leader, you'll need to embody the Moxy spirit. Make sure to convey your high energy and fearless attitude during the interview. Share examples of how you've created fun and relaxed environments in previous roles.
✨Demonstrate Your Problem-Solving Skills
This role requires an adaptable problem solver. Prepare to discuss specific situations where you took the initiative to resolve issues or improve guest experiences. Highlight your ability to think on your feet in a fast-paced environment.
✨Emphasise Team Management Experience
Since managing a team is crucial for this position, be ready to talk about your previous experience in team management. Discuss how you motivate your team and ensure excellent service delivery, aligning with the Moxy brand values.
✨Familiarise Yourself with Moxy's Unique Brand
Understanding the Moxy brand is key to succeeding in your interview. Research their playful approach to hospitality and be prepared to discuss how you can contribute to promoting the brand and enhancing guest experiences in line with their ethos.