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- Tasks: Deliver top-notch customer service and be the friendly face of Moxy at night.
- Company: Join the vibrant team at Moxy Hotels, part of the Marriott family.
- Benefits: Enjoy competitive pay, health plans, and discounts on stays and food.
- Why this job: Be part of a fun, energetic team and make guests feel at home.
- Qualifications: Experience in hospitality and a passion for customer service are a plus.
- Other info: Flexible night shifts with opportunities for growth in a fast-expanding company.
The predicted salary is between 11 - 16 £ per hour.
This position is based on a casual contract. Gross Salary: £13.53 per hour.
We are looking for a friendly, passionate and energetic Night Crew Member to join the team at the Moxy. As Night Crew Member you'll be on the front line, delivering a first-class service. You'll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of a great team.
What we will offer you:
- Training and development opportunities
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
Your Responsibilities:
- Top quality customer service
- Working as part of a great team
- First point of contact for our guests
- Answering internal & external calls
- Good knowledge of the hotel facilities and services we offer
- Dealing with general guest requests
- Available to work when the team and customer needs you
- You are flexible with working night shifts
Useful Experience:
- Experience within the service industry
- Knowledge of hotel systems such as Opera and/or Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel and travel industry
*A personality assessment can be part of the recruitment process.*
Night Auditor employer: Hotel Co 51
Contact Detail:
Hotel Co 51 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Get to know the Moxy vibe! Before your interview, check out their social media and website. This will help you understand their unique personality and how you can fit in with their fun, energetic team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. Being able to share these stories will show that you’re ready to deliver that top-notch service they’re looking for.
✨Tip Number 3
Be flexible and show your availability! Since this role involves night shifts, make sure to highlight your willingness to work those hours. It’s all about showing that you’re ready to jump in when the team needs you.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to connect with you and get the ball rolling on your journey to becoming a Night Crew Member at Moxy.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Be Yourself: We want to see your unique personality shine through in your application. Don’t be afraid to let your character come across in your writing – it’s all about being genuine and showing us who you are!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in the service industry. Mention any specific skills or knowledge you have that align with the Night Auditor role, like familiarity with hotel systems or customer service excellence.
Show Enthusiasm: Let us know why you’re excited about joining the Moxy team! A bit of passion goes a long way, so share what draws you to this role and how you can contribute to our fun and energetic atmosphere.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Hotel Co 51
✨Know the Brand
Before your interview, take some time to research Moxy Hotels and their unique approach to hospitality. Understanding their playful and nonconformist brand identity will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Personality
As a Night Auditor, you'll be the first point of contact for guests, so it's essential to let your personality shine through. Be yourself during the interview and share experiences that highlight your friendly and energetic nature. This will demonstrate that you can deliver the first-class service they’re looking for.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter as a Night Crew Member. Prepare examples of how you've handled guest requests or resolved issues in the past. This will show your problem-solving skills and ability to provide top-quality service, which is crucial for this role.
✨Flexibility is Key
Since the position requires working night shifts, be ready to discuss your availability and flexibility. Highlight any previous experience working unconventional hours and express your willingness to adapt to the team's needs. This will reassure them that you're committed to being a reliable member of their night crew.
