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- Tasks: Lead the Night Front Office team and ensure top-notch guest service.
- Company: Join Hotel Co 51, a fast-growing hotel operator with a vibrant culture.
- Benefits: Enjoy health plans, discounted stays, and 28+ holidays annually.
- Why this job: Be part of a dynamic team and make guests feel at home.
- Qualifications: Supervisory experience and strong communication skills required.
- Other info: Fun work environment with training and development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Full‑time contract with competitive annual salary plus an exceptional benefits package.
Responsibilities
- Oversee the Front Office Night team and ensure consistently high‑quality customer service during night shifts.
- Lead and support the Front Office Night Receptionists / Auditors.
- Maintain guest satisfaction and deliver a personal, friendly service.
- Supervise arrival and departure of guests and complete all supervisor shift checklists.
- Respond to every guest request, including concierge requests.
- Report directly to the Front Office Manager and collaborate with the wider team.
Qualifications
- Minimum one year of experience in a supervisory position.
- Experience working in a front desk or night reception/supervisor role.
- Strong communication, guest service and detail‑orientation skills.
- Proficiency with Opera and front‑office technology.
- Fluency in English and, preferably, a second language.
- Natural leadership, positive attitude and a smile on your face.
- Team‑player mindset focused on the guest experience.
Benefits for You
- Health Cash Plan
- Discounted room rates for you, friends and family at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- 28 holidays annually (increasing to a maximum of 32)
- Training and development opportunities
- Social activities and a playful work environment
Company – Hotel Co 51
Hotel Co 51 is a fast‑growing European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn and AC Hotels by Marriott. Founded in Amsterdam in 2020, the company operates 35+ properties across 8 countries and is expanding with new hotel openings in key markets, including airports.
EEO Statement: Hotel Co 51 is an Equal Employment Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
Night Manager - MOXY London Heathrow Airport employer: Hotel Co 51
Contact Detail:
Hotel Co 51 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - MOXY London Heathrow Airport
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Moxy or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your natural leadership and positive attitude shine through. Remember, they want someone who can bring a smile to the team and guests alike.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle guest requests or manage your night team. Practising these scenarios will help you feel confident and ready to impress during the interview.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Moxy family.
We think you need these skills to ace Night Manager - MOXY London Heathrow Airport
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your supervisory experience in your application. We want to see how you've led teams and provided top-notch customer service, especially during those night shifts!
Be Personable: Since this role is all about guest satisfaction, let your personality shine through in your written application. A friendly tone can go a long way in showing us you’re the right fit for our team.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Night Manager role at MOXY London Heathrow. Mention specific skills like your proficiency with Opera and any relevant front-office tech experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hotel Co 51
✨Know Your Stuff
Make sure you’re familiar with the MOXY brand and its values. Research the hotel’s unique vibe and what sets it apart from others. This will help you show genuine interest and align your answers with their culture.
✨Showcase Your Leadership Skills
As a Night Manager, you'll need to lead a team. Prepare examples of how you've successfully managed or supported a team in the past. Highlight your ability to motivate others and maintain high standards of service.
✨Customer Service is Key
Be ready to discuss your approach to guest satisfaction. Think of specific instances where you went above and beyond for a guest. This will demonstrate your commitment to providing a personal and friendly service.
✨Practice Makes Perfect
Rehearse common interview questions related to front office operations and technology, especially Opera. Being confident in your responses will help you stand out as a knowledgeable candidate who can hit the ground running.
