At a Glance
- Tasks: Deliver top-notch customer service and be the friendly face of Moxy London Excel.
- Company: Join the vibrant team at Moxy, part of the Marriott family.
- Benefits: Enjoy competitive pay, training, discounts, and a fun work environment.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic setting.
- Why this job: Be part of a playful hotel experience that celebrates individuality and teamwork.
- Qualifications: Experience in the service industry and a passion for hospitality.
The predicted salary is between 29000 - 30000 € per year.
This position is based on a full time contract. Gross Salary: £14.11 per hour.
We are looking for a friendly, passionate and energetic Crew Member to join the team at the Moxy. As Crew Member you’ll be on the front line, delivering a first-class service. You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of a great team.
What we will offer you:
- Training and development opportunities
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
Your Responsibilities:
- Top quality customer service
- Working as part of a great team
- First point of contact for our guests
- Answering internal & external calls
- Good knowledge of the hotel facilities and services we offer
- Dealing with general guest requests
- Available to work when the team and customer needs you
- You are flexible with working nights shifts
Useful Experience:
- Experience within the service industry
- Knowledge of hotel systems such as Opera and/or Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel and travel industry
*A personality assessment can be part of the recruitment process*
Crew Member - Moxy London Excel employer: Hotel Co 51
At Moxy London Excel, we pride ourselves on fostering a vibrant and inclusive work culture where every Crew Member can shine. With competitive pay, extensive training and development opportunities, and unique benefits like discounted stays at Marriott hotels worldwide, we ensure our team feels valued and supported. Join us in delivering exceptional service while enjoying a fun and dynamic environment that encourages personal expression and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Crew Member - Moxy London Excel
✨Tip Number 1
Get to know the Moxy vibe! Before your interview, check out their social media and website. This will help you understand their playful and energetic culture, so you can show off your personality and fit right in.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. Being able to share these stories will demonstrate your passion for delivering top-notch service.
✨Tip Number 3
Be flexible and ready to adapt! Moxy values team players who can handle various shifts and tasks. Show that you're willing to jump in wherever needed, whether it's answering calls or assisting guests with requests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Moxy team. Let’s get you on board!
We think you need these skills to ace Crew Member - Moxy London Excel
Some tips for your application 🫡
Be Yourself:We want to see your unique personality shine through in your application. Don’t be afraid to let your true self come across – after all, we’re looking for friendly and energetic Crew Members who can bring their own flair to the team!
Show Your Passion for Service:Make sure to highlight any experience you have in the service industry. We love candidates who are genuinely passionate about delivering top-notch customer service, so share any relevant stories or examples that showcase your skills.
Know the Brand:Familiarise yourself with Moxy Hotels and our vibe. Understanding our brand standards and what makes us unique will help you tailor your application and show us why you’d be a great fit for the team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and it shows us you’re serious about joining our awesome team at Moxy London Excel!
How to prepare for a job interview at Hotel Co 51
✨Know the Brand
Before your interview, take some time to research Moxy Hotels and their unique vibe. Understand their playful approach to hospitality and how they encourage individuality. This will help you align your answers with their brand values and show that you're genuinely interested in being part of their team.
✨Showcase Your Personality
Moxy values authenticity, so don’t be afraid to let your personality shine through during the interview. Share personal stories or experiences that highlight your customer service skills and how you connect with guests. Remember, they want to see the real you!
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Crew Member. Prepare responses that demonstrate your problem-solving skills and ability to handle guest requests effectively. Practising these scenarios can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, make sure to ask questions that show your enthusiasm for the role and the company. Inquire about team dynamics, training opportunities, or how Moxy fosters a fun work environment. This not only shows your interest but also helps you gauge if it’s the right fit for you.
