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- Tasks: Lead reception operations and ensure guests have an unforgettable experience.
- Company: A top hotel operator in Greater London with a focus on exceptional service.
- Benefits: Competitive salary, discounts at Marriott hotels, and various perks.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: 3+ years in the service industry and strong team management skills.
- Other info: Exciting opportunities for career growth in a vibrant hospitality environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading hotel operator in Greater London is seeking a Reception Manager to oversee reception operations and provide exceptional service. The ideal candidate will have at least 3 years of experience in the service industry and proven team management skills.
Responsibilities include:
- Managing guest check-ins/outs
- Ensuring food and safety compliance
- Resolving guest issues
The role offers a competitive salary and numerous benefits, including discounted rates at Marriott hotels worldwide.
Guest Experience Manager – Reception & F&B Lead employer: Hotel Co 51
Contact Detail:
Hotel Co 51 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager – Reception & F&B Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Experience Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest service and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your experience! When you get the chance to meet potential employers, be ready to share specific examples of how you've handled guest issues or improved team performance. Real-life stories make you memorable.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to stay updated on new roles as they come up.
We think you need these skills to ace Guest Experience Manager – Reception & F&B Lead
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 3+ years in the service industry. We want to see how your past roles have prepared you for managing reception operations and leading a team.
Be Specific About Your Skills: When talking about your team management skills, give us examples! We love hearing about how you've resolved guest issues or improved service standards in your previous jobs.
Tailor Your Application: Don’t just send a generic application. We appreciate when candidates take the time to tailor their CV and cover letter to our specific role. Show us why you’re the perfect fit for the Guest Experience Manager position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Hotel Co 51
✨Know the Company Inside Out
Before your interview, do some homework on the hotel operator. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
With at least 3 years in the service industry, be ready to share specific examples of how you've managed teams and resolved guest issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Your Customer Service Skills
As a Guest Experience Manager, exceptional service is key. Prepare to discuss scenarios where you went above and beyond for guests. Think about how you ensured food and safety compliance and how you handled difficult situations with grace.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role. Ask about the team dynamics, training opportunities, or how they measure guest satisfaction. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
