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- Tasks: Support group bookings and ensure a smooth guest experience at MOXY Birmingham.
- Company: Join the vibrant team at MOXY Hotels, part of Hotel Co 51.
- Benefits: Enjoy discounted stays, health cash plans, and generous holiday allowances.
- Why this job: Be part of a fun, energetic environment where your service skills shine.
- Qualifications: Great communication skills and a passion for hospitality are essential.
- Other info: Opportunity to grow with a fast-expanding hotel operator across Europe.
The predicted salary is between 13998 - 13998 £ per year.
Overview
This position is based on a part time (20 hours) contract.
Gross Salary: £13998 per year
Confident communicator comfortable in a fast-paced service focused role. Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home.
Responsibilities
- Quoting and building blocks for simple and straightforward groups at hotel level.
- Manages the operational preparation for all group bookings once the group has been handed over to the hotel from the groups desk.
- Prepare for all group arrivals with relevant rooming lists, arrival envelopes and any specific information that has been requested by the client.
- Provide clear handovers to the team for all group bookings.
- Be sure all groups are paid before check-in.
- Maintains organized, accurate files on each group account and monitors the course of action for each account daily.
- Completes reservation checks for all individual reservations including updating all third-party information. Ensuring all relevant alerts and routing are created.
- Ensure all pre-paid reservations and virtual cards have been charged.
- Ensure pre-arrival emails are sent to relevant guests.
- Schedule amenities as required.
What We’re Looking For
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi tasker who can balance hard work with great service
- Know being relaxed isn\’t the same as being lazy
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience
- Experience within the service industry
- Knowledge of hotel systems such as Opera and/or Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel and travel industry
Benefits
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
- A personality assessment can be part of the recruitment process
About Hotel Co 51 and MOXY
Hotel Co 51 is a fast-growing European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for new hotel openings, it currently operates 35+ properties in 8 countries and is expanding with new properties in key markets. The company’s pipeline includes hotels in European strategic cities and airports.
MOXY Hotels offers a playful hotel experience for the young at heart. With 100+ properties open across Europe, North America, and Asia Pacific, Moxy provides stylish, industrial design and sociable service at an attractive price point, with a focus on nonconformity, open-mindedness, and originality.
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Groups and Reception Support - MOXY Birmingham employer: Hotel Co 51
Contact Detail:
Hotel Co 51 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups and Reception Support - MOXY Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out MOXY's vibe online. They love a fun and relaxed atmosphere, so show off your personality and how you can contribute to that.
✨Tip Number 2
Practice your communication skills! Since this role is all about chatting with guests and being a confident communicator, try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will show them you’re proactive and ready for anything!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Groups and Reception Support - MOXY Birmingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and approach. Remember, we’re all about creating a fun and relaxed environment!
Tailor Your Application: Make sure to customise your application for the Groups and Reception Support role. Highlight your experience in the service industry and any relevant skills that match the job description. This shows us you’ve done your homework and are genuinely interested!
Show Off Your Communication Skills: Since this role involves chatting with guests and clear communication, make sure your application reflects your ability to communicate effectively. Use clear language and structure your thoughts well – it’s a great way to demonstrate your skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at MOXY Birmingham!
How to prepare for a job interview at Hotel Co 51
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Groups and Reception Support role. Familiarise yourself with the responsibilities listed in the job description, like managing group bookings and preparing for arrivals. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Off Your People Skills
Since this role is all about interacting with guests, be ready to share examples of how you've successfully communicated and built rapport in previous positions. Think of specific situations where you’ve turned a challenging guest experience into a positive one. This will highlight your confidence and ability to create a fun environment.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss times when you've proactively solved problems in a fast-paced environment. Whether it’s handling a last-minute booking or resolving a guest complaint, showcasing your ability to think on your feet will impress the interviewers and show that you can thrive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture at MOXY Birmingham or how they handle group bookings during peak seasons. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
