At a Glance
- Tasks: Support group bookings and ensure a smooth guest experience at MOXY Birmingham.
- Company: Join the vibrant team at MOXY Birmingham, part of Hotel Co 51.
- Benefits: Enjoy discounted stays, health plans, and generous holiday allowances.
- Other info: Great opportunity for career growth in the hospitality sector.
- Why this job: Be part of a fun, fast-paced environment where your energy shines.
- Qualifications: Confident communicator with a proactive attitude and service industry experience.
The predicted salary is between 13998 - 13998 € per year.
Groups and Reception Support – MOXY Birmingham
This position is based on a part time (20 hours) contract.
Gross Salary: £13998 per year
Confident communicator comfortable in a fast-paced service focused role.
Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home.
Main Tasks & Responsibilities
- Quoting and building blocks for simple and straightforward groups at hotel level.
- Manages the operational preparation for all group bookings once the group has been handed over to the hotel from the groups desk.
- Prepare for all group arrivals with relevant rooming lists, arrival envelopes and any specific information that has been requested by the client.
- Provide clear handovers to the team for all group bookings.
- Be sure all groups are paid before check-in.
- Maintains organized, accurate files on each group account and monitors of the course of action for each account daily.
- Completes reservation checks for all individual reservations including, updating all third-party information. Ensuring all relevant alerts and routing are created.
- Ensure all pre‑paid reservations and virtual cards have been charged.
- Ensure pre‑arrival emails are sent to relevant guests.
- Schedule amenities as required.
We’re looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do‑it‑yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi‑tasker who can balance hard work with great service
- Know being relaxed isn’t the same as being lazy
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience
- Experience within the service industry
- Knowledge of hotel systems such as Opera and/or Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel and travel industry
Benefits for you!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty‑eight holidays (annually increasing to max thirty‑three holidays)
*a personality assessment can be part of the recruitment process*
Groups and Reception Support in Birmingham employer: Hotel Co 51
At MOXY Birmingham, we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork and proactive problem-solving. As a part-time member of our Groups and Reception Support team, you'll enjoy competitive benefits such as discounted room rates at Marriott hotels worldwide, a health cash plan, and generous holiday allowances, all while working in a dynamic environment that encourages personal growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Groups and Reception Support in Birmingham
✨Tip Number 1
Get to know the hotel vibe! Before your interview, pop by the MOXY Birmingham and soak in the atmosphere. Chat with staff and guests to get a feel for the place – it’ll help you connect during your interview.
✨Tip Number 2
Show off your people skills! In a role like Groups and Reception Support, being a confident communicator is key. Practice some scenarios where you can demonstrate how you’d handle guest interactions or group bookings.
✨Tip Number 3
Be proactive! Think of ways you can improve the guest experience or streamline group bookings. Bring these ideas to the table during your interview – it shows you’re ready to jump in and make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Groups and Reception Support in Birmingham
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to fit the Groups and Reception Support position. Highlight any relevant experience in the service industry and mention your skills in communication and multi-tasking.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the important stuff about your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hotel Co 51
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Groups and Reception Support role. Familiarise yourself with the responsibilities listed in the job description, such as managing group bookings and preparing for arrivals. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Off Your Communication Skills
As a confident communicator, it's essential to showcase your ability to engage with guests and team members. Prepare examples of how you've successfully interacted with customers in the past, especially in fast-paced environments. This will highlight your people skills and proactive problem-solving abilities.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple group bookings and maintaining accurate files, be ready to discuss your organisational strategies. Share specific instances where you've juggled various tasks effectively, ensuring nothing fell through the cracks. This will show that you're a skilled multi-tasker who can handle the demands of the job.
✨Bring Your Personality to the Table
The hotel is looking for someone with high energy and a fun attitude. Don't be afraid to let your personality shine during the interview! Share your passion for hospitality and any personal experiences that relate to travel or the service industry. This will help you connect with the interviewers and leave a lasting impression.
