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- Tasks: Plan and manage group bookings, ensuring smooth operations and excellent customer service.
- Company: Join Hotel Co 51, a fast-growing hotel operator with exciting brands like Moxy and Courtyard.
- Benefits: Enjoy training opportunities, social activities, and special room rates at Marriott hotels worldwide.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in the hospitality industry.
- Qualifications: High school diploma required; 2 years' experience in hotel services preferred.
- Other info: Fluency in English and German is a plus; embrace creativity and innovation in your role.
The predicted salary is between 28800 - 43200 £ per year.
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Join to apply for the Group & Event Planner role at Hotel Co 51
The Groups & Event Planner is a confident, organised, detailed orientated support for our Hotels and fantastic brands Moxy, AC by Marriott, Courtyard and Residence Inn team and is a buzzy point of contact between customers and hotels, this role is key to the success of the
company.
Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations.
Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting, and releasing any unused room or attraction inventory back for general sale.
Works with Revenue Management on ensuring the Group ceiling is maximised, manages client expectations when requests for more rooms are made in inventory will be checked for availability and any discrepancies will be communicated to the client at the time of rooming list entry.
YOUR ROLE
- Manages the operational preparation for all group bookings, including guest deposits, Invoicing, room blocks, rooming list, cut-off dates, waitlist, overflow accommodations, rooming requests, contact relationships and ticketing needs
- Checks for accuracy on all booking sheets, contracts to verify that they are in accordance with operational guidelines (e.g., inventory, availability, rate structure, and operating procedures, such as deadlines for deposits, rooming list)
- Broad understanding of facility management including ability to manage guest room and meeting space inventories
- Knowledge of overall hotel operations as they affect each hotel for which they are planning events
- Produces Banqueting Event Orders
- Maintains organized, accurate files on each group account and monitors of the course of action for each account daily
- Manages commission requests and posts Marriott Bonvoy points
- Provides various updates to Group Sales Leader and communications to Sales, and Revenue Management
- Acts as primary Rooms Division contact in advance planning meeting, communicating all pertinent information to the Hotel Capt. GM, assistants, Crew Leaders as relevant Revenue Management, and Accounting
- Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting, and releasing any unused room or attraction inventory back for general sale Checks any increases in inventory for
availability and any discrepancies will be communicated to the client at the time of rooming list entry
- Attends virtually any pre-event meetings as relevant, Bill Reviews and hotel visits for familiarisation
- Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations
- Supporting on forecasts for group sleeping rooms and event revenue for assigned groups
Maintaining Focus
- Executes exemplary customer service to drive customer satisfaction and loyalty by understanding customer’s needs and recommending appropriate features and services that best meet their needs
- Supports the company’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience
- Services customers to grow share of the account
- Performs other duties, as assigned, to meet business needs
Who Are You
Expected Contributions
- Check accuracy of documents and data for sharing
- A focus on detail is an important trait
- Express yourself, but be clear in written and verbal communications
- Have a positive, open mind, and approach all tasks this way
- Display creativity and innovation to identify opportunities to improve processes that will enhance team productivity and business results
- Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards
- Maintain confidentiality of proprietary materials and information
Skills
- Top Communication ability
- A whizz with Opera Express and Opera Sales & Catering
- Hot on Microsoft Office applications particularly Excel (got to love those spreadsheets!), Word (the best for proposals!), PowerPoint (your presentations pop!) and Outlook (you use all the tools!)
- Curious and quick on new online tools that improve speed and efficiency of Rooming lists
- Strong organisational skills
The Future for you
- This role is an great way to progress into reactive and proactive sales roles or into operations within a growing, ambitious company
- Training and support is available through Marriott developments and internal 1:1 with your line manager
- Fully supportive sales culture within the whole team – lots of high level talent to reach out to and learn skills from
- You speak and write fluently English, German (is a huge plus) and preferably a third language
Benefits
- Training and development opportunities
- Social activities
- Special room rates at Marriott hotels worldwide for you, your family and your friends with the Marriott Explore Rate Program
What do you know?
- High School diploma or equivalent required
- Preferred minimum of 2 years’ experience in hotels either Front Office, Reservations, Group or Guest facing Services
About Hotel Co 51
Hotel Co. 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Norway and Poland) and expanding its reach with new properties in key markets. The company´s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.
About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy, its highly-awarded travel program.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Contract
Job function
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Job function
Management and Manufacturing
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Industries
Hospitality
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Group & Event Planner employer: Hotel Co 51
Contact Detail:
Hotel Co 51 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group & Event Planner
✨Tip Number 1
Familiarise yourself with the specific hotel brands under Hotel Co 51, such as Moxy and Courtyard by Marriott. Understanding their unique offerings and customer expectations will help you tailor your approach during interviews.
✨Tip Number 2
Network with current or former employees of Hotel Co 51 on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your knowledge of event planning software, particularly Opera Express and Opera Sales & Catering. Being able to demonstrate proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your organisational skills and how you've successfully managed multiple tasks in previous roles. Use specific examples that highlight your attention to detail and ability to meet deadlines, as these are crucial for the Group & Event Planner position.
We think you need these skills to ace Group & Event Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event planning and hotel operations. Use keywords from the job description, such as 'organised', 'detailed oriented', and 'customer service', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Group & Event Planner position at Hotel Co 51. Mention specific experiences that showcase your organisational skills and ability to manage group bookings effectively.
Showcase Communication Skills: Since top communication ability is crucial for this role, provide examples in your application of how you've successfully communicated with clients or managed relationships in previous positions.
Highlight Technical Proficiency: Mention your familiarity with software like Opera Express and Microsoft Office applications. If you have experience with spreadsheets or creating presentations, be sure to include that to show your technical skills.
How to prepare for a job interview at Hotel Co 51
✨Showcase Your Organisational Skills
As a Group & Event Planner, being organised is key. Prepare examples of how you've successfully managed multiple tasks or events simultaneously. Highlight your attention to detail and how it has positively impacted past projects.
✨Demonstrate Strong Communication Abilities
Effective communication is crucial in this role. Be ready to discuss how you handle client interactions, both verbally and in writing. Share instances where your communication skills helped resolve issues or enhance customer satisfaction.
✨Familiarise Yourself with Hotel Operations
Understanding hotel operations will give you an edge. Research the specific brands under Hotel Co 51 and be prepared to discuss how your knowledge of hotel management can contribute to the success of their events.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to manage unexpected changes or challenges during an event. Outline your thought process and the steps you took to ensure a successful outcome.