At a Glance
- Tasks: Lead a dynamic team and ensure exceptional guest experiences at Moxy Edinburgh.
- Company: Join the fast-growing Hotel Co 51, part of the vibrant Moxy Hotels brand.
- Benefits: Enjoy discounted stays, health plans, and generous holiday allowances.
- Other info: Opportunity for career growth in a playful, non-traditional hotel setting.
- Why this job: Be part of a fun, energetic environment where you can make a real impact.
- Qualifications: 3+ years in the service industry with team management experience required.
The predicted salary is between 31366 - 31366 £ per year.
We are currently looking for a Crew Leader on a full time basis. As Duty Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.
MAIN TASKS & RESPONSIBILITIES
- Play multiple roles – from front desk attendant, to barista, to greeter, to bartender, and everything in between
- Manage the day-to-day operation of the hotel and Duty Management
- Full flexibility in shift patterns 7 days a week. Early, late and night shifts included
- Customer service, guest relations & creating positive guest experiences
- Help build and be part of a team that delivers results and excellent service the Moxy way
- Manage Food & Beverage outlets the Moxy way
- Manage hotel room inventory and Check guests in/out the Moxy way
- Manage all bills & payments correctly
- Resolve guest issues you’re able to and escalate when you can’t
- Empower the team to create activities & activations that engage with guests
- Ensure daily meet ups happen daily and encourage the discussion
- Support other Reception Managers and follow direction from Captain / Assistant Captain
- Promote & support the Moxy brand & the Marriott Bonvoy program
- Enforce all food, licensing, security and health & safety policies to work safely
- Take care of minor technical requests (e.g. safe, door lock, fuse problems)
- Perform First Aid duties in case of an emergency if trained
- Adhere to all local licensing laws in respect of the service of alcohol
- Handle feedback and requests through the Marriott Guest Satisfaction online platform
- Act as a mentor for new crew members and ensure training is complete and refreshed when required
- And any other duties that may reasonably be required in line with your main duties
KNOWLEDGE / EXPERIENCE / SKILLS
- Minimum 3 years’ experience of work within the service industry
- Must have experience of team management
- Knowledge of a property management system such as Opera
- Knowledge of POS systems such as Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel & travel industry
- Excellent communication skills both in verbal and written English & local language (& other languages a plus!)
- Social media knowledge and experience
PERSONALITY
- Has high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multitasker who can balance hard work with great service
- Knows being relaxed isn't the same as being lazy
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
Crew Leader (Duty Manager) - MOXY Edinburgh employer: Hotel Co 51
At Hotel Co 51, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our Crew Leaders to thrive in their roles. With competitive benefits such as discounted room rates, a health cash plan, and opportunities for professional growth within our expanding portfolio of Moxy Hotels, you will be part of a dynamic team dedicated to delivering exceptional guest experiences in the heart of Edinburgh. Join us and embrace the playful spirit of Moxy, where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Crew Leader (Duty Manager) - MOXY Edinburgh
✨Tip Number 1
Get to know the Moxy vibe! Before your interview, check out their social media and website. Understanding their playful and unique approach will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your multitasking skills! As a Crew Leader, you'll be juggling various roles. Try role-playing different scenarios with friends or family to get comfortable with handling multiple tasks while keeping that friendly service front and centre.
✨Tip Number 3
Show off your people skills! During interviews, share stories about how you've created positive guest experiences in the past. This will highlight your ability to connect with guests and manage a team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Moxy family right from the start!
We think you need these skills to ace Crew Leader (Duty Manager) - MOXY Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and energy. Remember, Moxy is all about being playful and original!
Tailor Your Experience:Make sure to highlight your relevant experience in the service industry and team management. We’re looking for someone who can juggle multiple roles, so give us examples of how you've done this in the past. Specifics are key!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great fit for the Crew Leader role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it at Moxy!
How to prepare for a job interview at Hotel Co 51
✨Know the Moxy Vibe
Before your interview, get familiar with the Moxy brand and its unique approach to hospitality. Understand their playful and social atmosphere, and think about how you can embody that energy during your interview.
✨Showcase Your Multitasking Skills
As a Crew Leader, you'll be juggling various roles. Prepare examples from your past experiences where you've successfully managed multiple tasks at once, especially in high-pressure situations. This will demonstrate your ability to thrive in a dynamic environment.
✨Customer Service is Key
Be ready to discuss your customer service philosophy. Think of specific instances where you've gone above and beyond for guests. Highlight your problem-solving skills and how you handle guest feedback, as this is crucial for the role.
✨Team Spirit Matters
Moxy values teamwork, so come prepared to talk about your experience in leading and mentoring teams. Share how you've fostered a positive team culture and empowered others to deliver exceptional service, aligning with Moxy's mission.
