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For Companies At a Glance
- Tasks: Lead hotel operations, ensuring guest satisfaction and quality standards.
- Company: Join the dynamic team at Courtyard by Marriott Glasgow SEC.
- Benefits: Enjoy competitive salary, health cash plan, and discounted stays worldwide.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: Experience in hotel operations and a passion for customer service.
- Other info: Great career growth opportunities with a fast-growing hotel operator.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Gross Annual Salary – competitive
We have a fantastic new vacancy for A Duty Manager to join our team at the Courtyard by Marriott Glasgow SEC.
Reporting to the Hotel Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the Hotel Manager and Department Managers, in their roles.
Responsibilities
- You are a real ambassador for the hotel and you support various departments during busy moments;
- You work proactively and try to handle various matters as well as possible;
- Among other things, you will be dealing with complaint handling or solving various problems;
- Especially where guest satisfaction is of paramount importance;
- Ensure quality and standards are met consistently.
- Quality control of the rooms and suites;
- Have full knowledge of the hotel and all departments
- Recognising VIP guests on a daily basis and alerting the rest of the team;
- Responding to online guest feedback;
- Analyse guest feedback, determine points for improvement and implement accordingly;
- Supervising the general well-being of the hotel, hotel guests and employees;
- Guaranteeing safety through security rounds through the hotel;
- Supporting the Hotel Manager in their daily activities;
- Representing the management team in their absence;
- Organise and attend Management Meetings.
Profile
- You are service minded and your focus is on the guest experience
- You have an eye for details
- You are a team player
- You are creative in handling and resolving our guest feedback
- You have great energy and you are a people person
- You are flexible and positive
- You have experience working in operational departments within a hotel before (ideally some FO and F&B experience)
- You are good with technology and any knowledge from Opera (PMS) would be a plus
- A little bit of stress and pressure does not bother you
Benefits for you
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
About Hotel Co 51
Hotel Co. 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Denmark and Poland) and expanding its reach with new properties in key markets. The company´s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.
Courtyard by Marriott is the hotel brand of choice for trailblazing guests who are inspired by a passion to do great things. With more than 1,200 locations in 60 countries and territories, Courtyard is passionate about empowering its guests and serving the needs of travelers everywhere, no matter the purpose of their trip. Its thoughtfully designed guestrooms provide an elevated experience to relax and recharge, complete with plush bedding and flexible workspaces. Guests are able to work, eat well, connect, and be at their best to keep moving forward to succeed. Courtyard is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit MarriottBonvoy.com. For more information or reservations, visit courtyard.marriott.com, become a fan on Facebook or follow @CourtyardHotels on Twitter.
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy, its highly-awarded travel program.
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Duty Manager - Courtyard by Marriott Glasgow SEC employer: Hotel Co 51
Contact Detail:
Hotel Co 51 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Courtyard by Marriott Glasgow SEC
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with every department and their roles. This way, when you chat with the hiring team, you can show off your knowledge and passion for the Courtyard by Marriott Glasgow SEC.
✨Tip Number 2
Be ready to showcase your problem-solving skills! Think of examples where you've handled guest complaints or tricky situations in the past. We want to see how you can keep that guest satisfaction high!
✨Tip Number 3
Show your team spirit! The Duty Manager role is all about collaboration, so share stories that highlight your teamwork and flexibility. Let’s make it clear that you’re a people person who thrives in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Duty Manager - Courtyard by Marriott Glasgow SEC
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you can bring that passion to the Duty Manager role and enhance guest experiences at Courtyard by Marriott Glasgow SEC.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your relevant experience in operational departments and any skills that align with the responsibilities mentioned in the job description. We appreciate attention to detail!
Be Authentic and Personable: We’re looking for a people person, so don’t be afraid to let your personality come through in your application. Share anecdotes or experiences that showcase your ability to handle guest feedback creatively and positively.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Hotel Co 51
✨Know the Hotel Inside Out
Before your interview, make sure you research Courtyard by Marriott Glasgow SEC thoroughly. Familiarise yourself with their services, values, and recent guest feedback. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Problem-Solving Skills
As a Duty Manager, you'll be handling complaints and resolving issues. Prepare examples from your past experiences where you've successfully managed difficult situations. Highlight your creativity and how you ensured guest satisfaction in those moments.
✨Emphasise Teamwork and Flexibility
The role requires a strong team player who can adapt to various situations. Be ready to discuss times when you've collaborated with others or stepped up during busy periods. Show that you're flexible and can maintain a positive attitude under pressure.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly for your interview to reflect the professionalism expected in the hospitality industry. A polished appearance will convey your seriousness about the role and respect for the hotel’s standards.