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- Tasks: Deliver exceptional customer service at the front desk and bar, engaging with guests daily.
- Company: Renowned hotel organisation in Birmingham with a vibrant team atmosphere.
- Benefits: Competitive salary, training opportunities, and discounted hotel stays.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Friendly attitude and passion for customer service.
- Other info: Flexible shifts and a fun work environment await you!
The predicted salary is between 24000 - 36000 £ per year.
A prominent hotel organization in Birmingham is looking for a friendly and passionate Crew Member to join their team. In this role as a Receptionist/Bartender, you will provide top-quality customer service, work flexible shifts, and engage with guests as the first point of contact.
This position offers a competitive salary and various benefits including training opportunities and discounted hotel stays.
Guest Experience Crew Member: Front Desk & Bar in Birmingham employer: Hotel Co 51
Contact Detail:
Hotel Co 51 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Crew Member: Front Desk & Bar in Birmingham
✨Tip Number 1
Make sure to showcase your personality! When you’re at the interview, let your friendly and passionate side shine through. Remember, they’re looking for someone who can engage with guests, so be yourself and show them how you’d create a welcoming atmosphere.
✨Tip Number 2
Do your homework on the hotel! Familiarise yourself with their services and values. This will not only impress them but also help you tailor your responses to show you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to customer service. Think about scenarios where you’ve gone above and beyond for a guest or handled a tricky situation. We want you to be ready to demonstrate your skills and experience confidently!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Guest Experience Crew Member: Front Desk & Bar in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and passionate nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter!
Highlight Relevant Experience: Make sure to mention any previous customer service or hospitality experience you have. We love seeing how you've engaged with guests in the past, as it shows us you're ready for the front desk and bar duties.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention why you’re excited about working with us at this hotel in Birmingham and how you can contribute to creating amazing guest experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hotel Co 51
✨Know the Company
Before your interview, do a bit of research on the hotel organisation. Understand their values, mission, and what makes them stand out in Birmingham. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Crew Member, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your passion for providing top-quality service.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, especially since you'll be the first point of contact for guests. Practice common scenarios like handling complaints or welcoming guests warmly. This will help you feel more confident and prepared.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
