At a Glance
- Tasks: Lead the Front Desk team and ensure smooth operations for an exceptional guest experience.
- Company: Join Courtyard by Marriott, a global leader in hospitality with a vibrant culture.
- Benefits: Enjoy health plans, discounted stays, and 28+ holidays that grow over time.
- Other info: Great career growth opportunities in a fast-expanding hotel group.
- Why this job: Be part of a dynamic team that creates memorable experiences for guests every day.
- Qualifications: Customer service skills and a passion for hospitality are essential.
The predicted salary is between 26000 - 28066 £ per year.
The Assistant Front Office Manager is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks and working closely with the Front Office Manager.
On a broader scale, the Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine warm way at all times.
- Manage the day-to-day operation of Front Office with full flexibility in shift patterns 7 days a week, including early, late, and night shifts.
- Customer service, guest relations & creating positive guest experiences.
- Ensure a consistent, high level of customer service and manage guest requests and service recovery.
- Supervise accurate and efficient reception operations including check in/out procedures.
- Drive sales revenue and promote hotel services and facilities for up-selling opportunities.
- Manage all bills & payments correctly.
- Support other team members and management.
- Ensure team members have updated knowledge of all room categories, room rates, packages, promotions, local area, and other general Marriott product knowledge necessary to perform their duties.
- Demonstrate positive leadership characteristics to inspire team members to meet and exceed standards.
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.
- Carry out Duty Manager shifts.
Benefits for You:
- Health Cash Plan.
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide.
- Discount on Food & Beverages at Marriott hotels worldwide.
- Pension scheme.
- Twenty-eight holidays (annually increasing to a maximum of thirty-three holidays).
Assistant Front Office Manager - Courtyard by Marriott Glasgow SEC employer: Hotel Co 51
Hotel Co 51 in York is an exceptional employer that values its team members by fostering a vibrant and inclusive work culture. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring you thrive in your role as a Guest Experience Leader. Join us to be part of a dynamic team that prioritises customer satisfaction and promotes the Moxy brand in a lively hotel environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager - Courtyard by Marriott Glasgow SEC
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Co 51. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Co 51
Don't be shy about reaching out to Hotel Co 51 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager - Courtyard by Marriott Glasgow SEC
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Co 51 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Co 51
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
