At a Glance
- Tasks: Lead the Front Desk team and ensure smooth operations for an exceptional guest experience.
- Company: Join Courtyard by Marriott, a global leader in hospitality with a vibrant culture.
- Benefits: Enjoy health plans, discounted stays, and 28+ holidays that grow over time.
- Other info: Great career growth opportunities in a fast-expanding hotel group.
- Why this job: Be part of a dynamic team that creates memorable experiences for guests every day.
- Qualifications: Customer service skills and a passion for hospitality are essential.
The predicted salary is between 26000 - 28066 £ per year.
The Assistant Front Office Manager is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks and working closely with the Front Office Manager.
On a broader scale, the Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine warm way at all times.
- Manage the day-to-day operation of Front Office with full flexibility in shift patterns 7 days a week, including early, late, and night shifts.
- Customer service, guest relations & creating positive guest experiences.
- Ensure a consistent, high level of customer service and manage guest requests and service recovery.
- Supervise accurate and efficient reception operations including check in/out procedures.
- Drive sales revenue and promote hotel services and facilities for up-selling opportunities.
- Manage all bills & payments correctly.
- Support other team members and management.
- Ensure team members have updated knowledge of all room categories, room rates, packages, promotions, local area, and other general Marriott product knowledge necessary to perform their duties.
- Demonstrate positive leadership characteristics to inspire team members to meet and exceed standards.
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.
- Carry out Duty Manager shifts.
Benefits for You:
- Health Cash Plan.
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide.
- Discount on Food & Beverages at Marriott hotels worldwide.
- Pension scheme.
- Twenty-eight holidays (annually increasing to a maximum of thirty-three holidays).
Assistant Front Office Manager - Courtyard by Marriott Glasgow SEC employer: Hotel Co 51
Hotel Co 51 in York is an exceptional employer that values its team members by fostering a vibrant and inclusive work culture. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring you thrive in your role as a Guest Experience Leader. Join us to be part of a dynamic team that prioritises customer satisfaction and promotes the Moxy brand in a lively hotel environment.
