Reception Supervisor - Moxy Edinburgh

This position is based on a full-time contract. The Reception Supervisor is a confident, organised and detail-oriented support for the Moxy Edinburgh team.

Responsibilities

• Ensuring clear communication with the crew regarding group handovers.
• Managing changes to rooming lists and arrival materials and maintaining accurate daily records and action plans.
• Completes reservation checks for all individual reservations including updating all third-party information.
• Ensuring all relevant alerts and routing are created.
• Ensure all pre-paid reservations and virtual cards have been charged.
• Ensure pre-arrival emails are sent to relevant guests.
• Schedule amenities as required.
• Use Marriott Systems to ensure relevant reception tasks are reviewed and completed.
• Being the Bonvoy Connector ensuring standards are delivered, and that individual and crew targets are achieved.
• Ensuring all related internal and brand standards are met.
• Providing induction and Opera proficiency training to new crew members.

Expected Contributions

• Drive Marriott Bonvoy loyalty performance against agreed goals.
• Maintain and help develop reception service standards through all crew members.
• Deliver periodic refresher training to crew members and support Crew Leaders in identifying and proactively addressing proficiency development opportunities within the crew.
• Communicate positively and effectively with all stakeholders: hotel management, Crew Leaders, crew members, on-property maintenance colleagues, 3rd party affiliates and our guests.
• Accuracy and compliance with all legal, internal and Marriott data reporting and system processes.
• Have a positive mental attitude with the capacity to make quick and decisive decisions with out of the box thinking.
• Display creativity and innovation to identify opportunities to improve processes that will enhance team productivity and business results.
• Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards.
• Maintain confidentiality of proprietary materials and information.
• Support all aspects of front and back of house operations as required, including food preparation, beverage and food service and day-to-day cleaning tasks.

Skills

• Exceptional communicator.
• Attention to detail, and care in all you do.
• A whizz with Opera Express!
• Hot on Microsoft Office applications particularly Excel, Word, PowerPoint and Outlook.
• Strong organisational skills.
• Must be comfortable in complaint management, problem resolution and service recovery situations.
• Personality assessment can be part of the recruitment process.

The Future for you

This role is a great gateway to progress into a Crew Leader or management role. Continuous training and support is available through Marriott programs and internally aligned to your development plan. Fully supportive culture within the whole team – lots of high-level talent to reach out to and learn skills from!

Qualifications

• High School diploma or equivalent required.
• Preferred minimum of 2 years’ experience in hotels either Front Office, Reservations, Group or Guest facing Services.

Benefits

• Health Cash Plan.
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide.
• Discount on Food & Beverages at Marriott hotels worldwide.
• Pension scheme.
• Twenty-eight holidays (annually increasing to max thirty-three holidays).