At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join the vibrant team at Moxy London Heathrow, part of Marriott International.
- Benefits: Competitive pay, flexible shifts, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on guest satisfaction.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for team leadership.
The predicted salary is between 28103 - 34348 £ per year.
Marriott International’s Moxy London Heathrow is seeking a Crew Leader (Duty Manager) to manage daily hotel operations and lead a front-facing team.
The role covers shift patterns across mornings, evenings and nights to ensure exceptional guest service and smooth day-to-day service delivery.
The Crew Leader will oversee reception, F&B outlets, and guest relations while upholding food safety, licensing, and safety policies.
Strong English communication and team motivation are essential.
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Duty Manager & Guest Experience Lead (Hotel) in London employer: Hotel Co 51 Germany GmbH
Hotel Co 51 Germany GmbH offers a vibrant work culture at the AC Hotel by Marriott in Inverness, where employees are valued for their contributions to guest experiences. With a focus on professional growth and development, team members enjoy benefits such as a health cash plan and exclusive discounts at Marriott hotels, making it an excellent employer for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager & Guest Experience Lead (Hotel) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Co 51 Germany GmbH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Co 51 Germany GmbH
Don't be shy about reaching out to Hotel Co 51 Germany GmbH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager & Guest Experience Lead (Hotel) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Co 51 Germany GmbH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Co 51 Germany GmbH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
