At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join the vibrant Moxy team at London Heathrow Airport.
- Benefits: Enjoy health plans, discounts, and generous holiday allowances.
- Other info: Flexible shifts and opportunities for personal growth await you!
- Why this job: Be part of a fun, energetic team that values creativity and service.
- Qualifications: 3 years in the service industry with team management experience.
The predicted salary is between 25000 - 30000 £ per year.
- Crew Leader (Duty Manager) - Moxy London Heathrow
- Gross salary - £33404 per year
We are currently looking for a crew leader on a full time basis.
As Crew Leader, you will manage daily operations to ensure consistently-delivered exceptional customer service to guests.
- Main Tasks & Responsibilities
- Play multiple roles – from front desk attendant, to barista, to greeter, to bartender, and everything in between
- Manage the day-to-day operation of the hotel and Duty Management
- Full flexibility in shift patterns 7 days a week. Early, late and night shifts included
- Customer service, guest relations & creating positive guest experiences
- Help build and be part of a team that delivers results and excellent service the Moxy way
- Manage Food & Beverage outlets the Moxy way
- Manage hotel room inventory and Check guests in/out the Moxy way
- Manage all bills & payments correctly
- Resolve guest issues you’re able to and elevate when you can’t
- Empower the team to create activities & activations that engage with guests
- Ensure daily meet ups happen daily and encourage the discussion
- Support other Reception Managers and follow direction from Captain / Assistant Captain
- Promote & support the Moxy brand & the Marriott Bonvoy program
- Enforce all food, licensing, security and health & safety policies to work safely
- Take care of minor technical requests (e. g. safe, door lock, fuse problems)
- Perform First Aid duties in case of an emergency if trained
- Adhere to all local licensing laws in respect of the service of alcohol
- Handle feedback and requests through the Marriott Guest Satisfaction online platform
- Act as a mentor for new crew members and ensure training is complete and refreshed when required
- And any other duties that may reasonably be required in line with your main duties
- Knowledge / Experience / Skills
- Minimum 3 years’ experience of work within the service industry
- Must have experience of team management Knowledge of a property management system such as Opera
- Knowledge of POS systems such as Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel & travel industry
- Excellent communication skills both in verbal and written English & local language (& other languages a plus!)
- Social media knowledge and experience
- Personality
- Has high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multitasker who can balance hard work with great service
- Knows being relaxed isn't the same as being lazy
Benefits for You!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
- *a personality assessment can be part of the recruitment process*
- #J-18808-Ljbffr
Crew Leader (Duty Manager) - Moxy London Heathrow Airport employer: Hotel Co 51 Germany GmbH
Hotel Co 51 Germany GmbH offers a vibrant work culture at the AC Hotel by Marriott in Inverness, where employees are valued for their contributions to guest experiences. With a focus on professional growth and development, team members enjoy benefits such as a health cash plan and exclusive discounts at Marriott hotels, making it an excellent employer for those passionate about hospitality.
We think you need these skills to ace Crew Leader (Duty Manager) - Moxy London Heathrow Airport
Customer Service
Team Management
Communication Skills
Problem-Solving Skills
Knowledge of Property Management Systems (e.g. Opera)
Knowledge of POS Systems (e.g. Micros)
Food Safety Knowledge
