At a Glance
- Tasks: Lead a dynamic team, manage hotel operations, and create unforgettable guest experiences.
- Company: Join the vibrant Moxy London Heathrow, part of the Marriott family.
- Benefits: Enjoy discounted stays, health plans, and generous holiday allowances.
- Other info: Fast-paced environment with opportunities for personal growth and fun!
- Why this job: Be at the heart of hospitality, making every guest's stay memorable.
- Qualifications: 3 years in service, team management experience, and great communication skills.
The predicted salary is between 33404 - 33404 £ per year.
- Crew Leader (Duty Manager) - MOXY London Heathrow
- Gross salary - £33404 per year
We are currently looking for a Crew Leader on a full time basis.
- MAIN TASKS & RESPONSIBILITIES
- Play multiple roles – from front desk attendant, to barista, to greeter, to bartender, and everything in between
- Manage the day-to-day operation of the hotel and Duty Management
- Full flexibility in shift patterns 7 days a week. Early, late and night shifts included
- Customer service, guest relations & creating positive guest experiences
- Help build and be part of a team that delivers results and excellent service the Moxy way
- Manage Food & Beverage outlets the Moxy way
- Manage hotel room inventory and Check guests in/out the Moxy way
- Manage all bills & payments correctly
- Resolve guest issues you’re able to and elevate when you can’t
- Empower the team to create activities & activations that engage with guests
- Ensure daily meet ups happen daily and encourage the discussion
- Support other Reception Managers and follow direction from Captain / Assistant Captain
- Promote & support the Moxy brand & the Marriott Bonvoy program
- Enforce all food, licensing, security and health & safety policies to work safely
- Take care of minor technical requests (e. g. safe, door lock, fuse problems)
- Perform First Aid duties in case of an emergency if trained
- Adhere to all local licensing laws in respect of the service of alcohol
- Handle feedback and requests through the Marriott Guest Satisfaction online platform
- Act as a mentor for new crew members and ensure training is complete and refreshed when required
- And any other duties that may reasonably be required in line with your main duties
- KNOWLEDGE / EXPERIENCE / SKILLS
- Minimum 3 years’ experience of work within the service industry
- Must have experience of team management
- Knowledge of a property management system such as Opera
- Knowledge of POS systems such as Micros Knowledge of Food Safety & Licensing laws
- Personal experience of travel & travel industry
- Excellent communication skills both in verbal and written English & local language (& other languages a plus!)
- Social media knowledge and experience
- PERSONALITY
- Has high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multitasker who can balance hard work with great service
- Knows being relaxed isn't the same as being lazy
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays) a personality assessment can be part of the recruitment process
- #J-18808-Ljbffr
Crew Leader (Duty Manager) - Moxy London Heathrow Airport in Hounslow employer: Hotel Co 51 Germany GmbH
At Moxy London Heathrow Airport, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our Crew Leaders to thrive. With competitive benefits such as discounted room rates, a health cash plan, and generous holiday allowances, we ensure our team members feel valued and supported in their roles. Join us for a rewarding career where you can grow professionally while creating memorable experiences for our guests in a dynamic airport environment.
We think you need these skills to ace Crew Leader (Duty Manager) - Moxy London Heathrow Airport in Hounslow
Customer Service
Team Management
Property Management System (Opera)
POS Systems (Micros)
Food Safety Knowledge
Licensing Laws Knowledge
Excellent Communication Skills
