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For Companies At a Glance
- Tasks: Lead and inspire the retail team to achieve sales and deliver happiness through chocolate.
- Company: Join Hotel Chocolat, the UK's favorite premium chocolate brand, dedicated to making people and nature happy.
- Benefits: Enjoy a competitive salary, performance incentives, and 50% staff discount on delicious chocolates.
- Why this job: Be part of an exciting, innovative company that values flexibility and a passion for chocolate.
- Qualifications: Experience in luxury retail and strong leadership skills are essential for this role.
- Other info: Flexible working options available; must be open to weekend and evening shifts.
The predicted salary is between 18900 - 26300 £ per year.
Job Details
Job Title
Store Manager
Location
Wandsworth, London
Contract Type
Full-Time Permanent
Salary
£31,580 – £- per Annum
Closing Date
05/02/2025
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people and nature happy through chocolate . Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for a Store Manager to support and lead the retail team alongside the Assistant Store Manager. Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.
You’ll be a people-focused and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.
SHOW US HOW IT’S DONE
- Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
- Drive store sales and profit plan and take action to maximise performance.
- Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
- Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.
WHO YOU ARE & WHAT YOU HAVE
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
- Demonstrable experience in high service guest interaction.
- Natural leadership qualities to get the best of your high performing team both individually and as a whole.
- A passion for chocolate, our brand and for giving the best service to our guests.
For your hard work and commitment, we will give you:
- A competitive salary
- Incentives based on performance
- 50% unlimited staff discount to treat yourself and your friends and family
- 70% discount off a stay in our Hotel in St Lucia
- We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
- A chance to work in an exciting, innovative and expanding company
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
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Store Manager employer: Hotel Chocolat
Contact Detail:
Hotel Chocolat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarize yourself with Hotel Chocolat's products and values. Understanding their mission to spread happiness through chocolate will help you connect with the brand and demonstrate your passion during the interview.
✨Tip Number 2
Highlight your leadership experience in retail environments, especially in luxury brands. Be ready to share specific examples of how you've inspired and developed your team to achieve sales targets.
✨Tip Number 3
Prepare to discuss your strategies for maximizing sales and performance in a busy store. Think about how you can implement promotions and marketing initiatives effectively to drive results.
✨Tip Number 4
Show your enthusiasm for customer service and high-quality guest interaction. Be prepared to explain how you would ensure every customer leaves happy, aligning with Hotel Chocolat's commitment to 100% happiness.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how it aligns with their goal of spreading happiness through chocolate in your application.
Showcase Leadership Experience: Emphasize your previous leadership roles, especially in retail or luxury environments. Provide specific examples of how you've inspired and developed team members to achieve performance goals.
Highlight Customer Service Skills: Demonstrate your experience in high service guest interaction. Share anecdotes that showcase your ability to provide exceptional customer service and how you can contribute to the store's success.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences mentioned in the job description. Use keywords from the listing to ensure your application stands out to the hiring team.
How to prepare for a job interview at Hotel Chocolat
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the brand during the interview. Share any personal experiences or stories that highlight your love for the product, as this aligns with the company's mission to spread happiness through chocolate.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you inspired, coached, or developed team members to achieve their goals, showcasing your natural leadership qualities.
✨Understand Sales and Performance Metrics
Familiarize yourself with key performance indicators (KPIs) relevant to retail sales. Be ready to discuss how you have previously driven sales and maximized performance in a retail environment, particularly in a luxury setting.
✨Be Flexible and Adaptable
Since the store operates seven days a week, emphasize your flexibility regarding working hours. Share examples of how you've adapted to changing schedules or demands in previous roles, demonstrating your commitment to meeting the needs of the business.
