At a Glance
- Tasks: Welcome customers, share product knowledge, and create amazing experiences at Hotel Chocolat.
- Company: Join the UK's favourite premium chocolate brand with a fun and friendly atmosphere.
- Benefits: Earn £13.05 per hour, enjoy 50% staff discount, and 70% off stays in St Lucia.
- Other info: Opportunities for personal development and career progression in a dynamic environment.
- Why this job: Be part of an exciting journey and develop your skills in a growing company.
- Qualifications: No retail experience needed, just a passion for chocolate and great customer service.
The predicted salary is between 13.05 - 13.05 £ per hour.
Are you ready to join Hotel Chocolat's exciting and ongoing journey as the UK's favourite premium chocolate brand? To join us as a Sales Advisor, you don't need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused. You'll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge.
What You'll be doing:
- Warmly welcoming every customer and immersing them in the world of Hotel Chocolat.
- Discovering your customers' needs and reason for their visit through friendly conversation.
- Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
- Closing the sale and confidently recommending additional products such as gift bags.
- Genuinely thanking your customer for shopping with us, ensuring they leave happy.
- Processing transactions, refunds and exchanges at the till.
- Responding to customer feedback.
- Working with your team to support with deliveries and stock management, keeping the delivery area clear and tidy in line with our health and safety guidelines.
- Maintaining the appearance of the store and café areas to a high standard.
- If your store has a café area, preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
- Focusing on upselling to your customers in the café.
- Supporting the success of your store and team.
In return for going the extra mile every day, we'll offer you:
- £13.05 per hour
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.
Sales Advisor in Sevenoaks employer: Hotel Chocolat
Hotel Chocolat is an exceptional employer that values its employees as brand ambassadors, fostering a warm and enthusiastic work culture in the heart of Sevenoaks. With competitive pay, generous staff discounts, and opportunities for personal development, we empower our Sales Advisors to thrive in a dynamic environment where customer experience is paramount. Join us to be part of a passionate team dedicated to delivering delightful chocolate experiences while enjoying real career progression in a growing company.
