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For Companies At a Glance
- Tasks: Engage with customers, manage transactions, and run product tastings.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand dedicated to spreading happiness.
- Benefits: Enjoy £12.54 per hour, 50% staff discount, and flexible working options.
- Why this job: Be part of a passionate team in an innovative company that values sustainability and ethics.
- Qualifications: No retail experience needed, just a commitment to being a brand ambassador.
- Other info: Opportunity to work in over 100 stores and enjoy discounts on stays at our hotel in St Lucia.
Job Introduction Are you ready to join Hotel Chocolats exciting and ongoing journey as the UKs favourite premium chocolate brand? To join us as a Sales Advisor , you dont need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused. Youll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge. What Youll be doing: People are the reason you love retail! Youll warmly welcome every customer and immerse them in the world of Hotel Chocolat. Discovering your customers needs and reason for their visit through friendly conversation. Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them. Closing the sale and confidently recommending additional products such as gift bags. Genuinely thanking your customer for shopping with us, ensuring they leave happy. Processing transactions, refunds and exchanges at the till. Responding to customer feedback. Working with your team to support with deliveries and stock management, keeping the delivery area is kept clear and tidy in line with our health and safety guidelines. Maintaining the appearance of the store and café areas to a high standard. If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean. The customer experience is just as important, however given the pace of a café, you will focus on upselling to your customer. Support where you can to the success of your store and team. In return for going the extra mile every day, well offer you: £12.54 per hour (London stores – £13.59 per hour) Incentives based on performance. 50% unlimited staff discount to treat yourself and your friends and family. 70% discount off a stay in our Hotel in St Lucia. A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression. About Us Were not just a chocolate company; were a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, weve built a brand thats all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, were proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do just like the perfect cacao pod, our success doesnt happen overnight. Its the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers. To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit:
Sales Advisor employer: Hotel Chocolat
Contact Detail:
Hotel Chocolat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's product range and their unique selling points. Understanding the brand's commitment to sustainability and ethics will help you engage with customers more effectively and showcase your passion for the products.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail-like scenario. This will help you become more comfortable with welcoming guests and providing excellent service, which is crucial for a Sales Advisor role.
✨Tip Number 3
Consider visiting a Hotel Chocolat store before your interview. Observe how the staff interact with customers and take note of the atmosphere. This will give you insights into the company culture and help you align your approach during the application process.
✨Tip Number 4
Show your enthusiasm for chocolate and the brand during any interactions with the hiring team. Sharing personal experiences or favourite products can demonstrate your genuine interest and make you stand out as a candidate.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how it aligns with their goal of spreading happiness through their products.
Tailor Your CV: Make sure your CV reflects any relevant experience, even if it's not in retail. Emphasise skills like customer service, teamwork, and communication that are essential for a Sales Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific aspects of the job description, such as engaging with guests and product knowledge, to demonstrate your understanding of the position.
Showcase Your Personality: In your application, let your personality shine through. Hotel Chocolat values a warm and personable approach, so convey your enthusiasm and ability to create a welcoming atmosphere for customers.
How to prepare for a job interview at Hotel Chocolat
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the brand during the interview. Share any personal experiences or stories related to Hotel Chocolat products, as this will demonstrate your genuine interest in the role and the company.
✨Know the Product Range
Familiarise yourself with Hotel Chocolat's product offerings, including their unique items like the Velvetiser. Being able to discuss specific products and their features will show that you are proactive and ready to engage with customers effectively.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past, even if it's not from a retail background. Highlight your ability to connect with people and create a welcoming atmosphere, which is crucial for a Sales Advisor.
✨Emphasise Teamwork and Flexibility
Discuss your willingness to support your team and adapt to various roles within the store. Mention any experiences where you've worked collaboratively or taken on different responsibilities, as this aligns with the company's values of teamwork and flexibility.
