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- Tasks: Engage with customers, manage transactions, and run product tastings.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Enjoy flexible working, 50% staff discount, and performance incentives.
- Why this job: Be part of a fun team spreading happiness through chocolate.
- Qualifications: No retail experience needed, just a passion for chocolate and customer service.
- Other info: Opportunity to work in an innovative and expanding company.
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.
We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for a passionate, enthusiastic and guest focused Sales Advisor to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
- Welcoming our customers and providing excellent service during their visit.
- Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
- You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
- Running tasting sessions and demonstrations of products.
- Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
- If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.
You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.
Our gift to you for going the extra mile every day…
- £12.54 – per hour (London stores – £13.59 per hour).
- Incentives based on performance
- 50% unlimited staff discount to treat yourself and your friends and family
- 70% discount off a stay in our Hotel in St Lucia
- We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
- A chance to work in an exciting, innovative and expanding company
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
About Us
We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.
Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html
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Sales Advisor employer: Hotel Chocolat
Contact Detail:
Hotel Chocolat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's product range and their unique selling points. Understanding the brand's commitment to sustainability and ethics will help you engage with customers more effectively and showcase your passion for their mission.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock sales scenario. This will help you become comfortable with welcoming guests and providing excellent service, which is crucial for a Sales Advisor role.
✨Tip Number 3
Be prepared to discuss how you can contribute to the team dynamic. Highlighting your ability to work collaboratively and support your colleagues will show that you're a team player, which is essential in a retail environment.
✨Tip Number 4
Show enthusiasm for the brand during any interactions. Whether it's through social media or in-person conversations, expressing your love for chocolate and the Hotel Chocolat experience can set you apart as a passionate candidate.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how it aligns with their goal of spreading happiness through their products.
Showcase Customer Service Skills: Emphasise any experience you have in customer service, even if it's not in retail. Mention specific examples where you've gone above and beyond to ensure a positive experience for customers.
Highlight Teamwork and Flexibility: Discuss your ability to work well in a team and your willingness to adapt to various roles within the store, such as managing deliveries or preparing drinks in the café area.
Express Enthusiasm for Learning: Convey your eagerness to learn about the products, sustainability practices, and the chocolate-making process. This shows that you're committed to being a knowledgeable brand ambassador.
How to prepare for a job interview at Hotel Chocolat
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the brand during the interview. Share any personal experiences or favourite products from Hotel Chocolat to demonstrate your genuine interest.
✨Understand the Product Range
Familiarise yourself with Hotel Chocolat's product offerings, including their unique items like the Velvetiser. Being knowledgeable about the products will help you engage with customers effectively and showcase your commitment to the role.
✨Emphasise Customer Service Skills
Highlight any previous experience in customer service, even if it's not in retail. Discuss how you would create a warm and welcoming atmosphere for guests, as this is crucial for the Sales Advisor role.
✨Prepare for Scenario Questions
Be ready to answer scenario-based questions that may involve handling customer feedback or managing queues. Think of examples from past experiences where you successfully resolved issues or provided excellent service.
