At a Glance
- Tasks: Manage wholesale orders, optimise stock, and support sales opportunities in a dynamic environment.
- Company: Join a passionate team at Hotel Chocolat, dedicated to making people and nature happy.
- Benefits: Enjoy a competitive salary, 50% product discount, and hybrid working model.
- Other info: Build relationships across teams and enjoy excellent career growth opportunities.
- Why this job: Be part of a mission-driven company while developing your analytical and organisational skills.
- Qualifications: Experience in Buying & Merchandising is a plus; strong Excel and analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
As we continue our mission to make people and nature happy through chocolate, we’re looking for a Wholesale Order Administrator to join our Supply Planning team on a permanent basis. This highly organised and analytical role supports outbound supply and channel functions, maximising profitability by ensuring efficient stock and order management, identifying sales opportunities, and helping to minimise markdown risk. You will work closely with multiple teams across the business to ensure accurate reporting, smooth order processes, and timely product availability across channels. Our hybrid working model means you’ll join us on‑site for three days a week and work from wherever you like the remaining two days. The on‑site location is Mint House in Royston, Hertfordshire.
Benefits
- Competitive salary
- Company benefits including a 50% discount on all products
- 70% discount for you and your guests when staying at the Rabot Estate hideaway on Saint Lucia
- Hybrid working: three days on site, two days remote
Responsibilities
- Collate and produce weekly sales, dispatch, stock, order, and KPI reports, ensuring accuracy and timely distribution to the team
- Partner with fulfilment teams to ensure goods are correctly reprocessed and packed to meet channel and territory requirements
- Raise orders on time and maintain accurate updates across relevant systems and documentation
- Communicate order status clearly, highlighting any risks or delays
- Work closely with the Wholesale Order Manager and Channel Forecast Manager to manage changes in demand schedules at SKU and category level, escalating to merchandising where required
- Liaise with DC teams to ensure stock is shipped on time and in full, escalating issues where necessary
- Support the team with ad‑hoc analysis and insights to aid decision‑making
- Build strong working relationships with channel teams and stakeholders
- Assist in reviewing forecast vs dispatch performance throughout the trading season
- Monitor and report on available channel stock, flagging any BBE or SKU concerns
Qualifications
- Experience working within a Buying & Merchandising (B&M) environment is advantageous
- Strong Excel skills, including pivot tables and VLOOKUPs
- Strong analytical ability and good numeracy
- Confident in interpreting data and presenting insights clearly
- Excellent organisational skills with the ability to prioritise effectively
- Strong communicator, able to build relationships across teams
- Good understanding of the Hotel Chocolat range and target customer
- Awareness of competitors and high street retail activity is desirable
Wholesale Order Administrator in Royston employer: Hotel Chocolat
At Hotel Chocolat, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and creativity. As a Wholesale Order Administrator based in our Mint House location in Royston, Hertfordshire, you will enjoy a competitive salary, generous product discounts, and the flexibility of a hybrid working model, all while contributing to our mission of making people and nature happy through chocolate. We are committed to employee growth, providing opportunities for professional development and a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Order Administrator in Royston
✨Get to Know the Industry Events
Dive into wholesale distribution trade shows and local industry meet-ups. These events are gold mines for networking and can even lead to job leads. Plus, getting face time with companies like Hotel Chocolat can make you stand out!
✨Connect with Industry Professionals
Join online forums and communities specific to wholesale distribution. Places like LinkedIn groups or industry-specific Slack channels can put you in touch with insiders who know about the latest job openings at companies like Hotel Chocolat before they even get posted.
✨Tailor Your Approach to Distribution Roles
When you apply for full-time roles, make sure your interactions highlight your understanding of supply chain management and logistics. Companies like Hotel Chocolat want to see that you get the bigger picture and can contribute to their efficiency!
✨Follow Up Like a Pro
After you've sent in your application, don't be shy! Follow up with a brief message to express your enthusiasm for the role. This not only shows initiative but keeps your name fresh in the minds of recruiters at Hotel Chocolat.
We think you need these skills to ace Wholesale Order Administrator in Royston
Some tips for your application 🫡
Show Your Distribution Know-How:For a role in wholesale distribution, it’s crucial to highlight any experience you have with supply chain management or logistics. Make sure to detail any relevant projects or roles on your CV that show you understand how products move from point A to point B efficiently.
Quantify Your Achievements:When crafting your CV, don’t just list tasks; instead, focus on achievements that can be quantified. For example, mention how you increased delivery efficiency by a percentage or managed a specific number of vendors. Numbers stand out and prove you can make a difference at Hotel Chocolat.
Tailored Cover Letter Approach:In your cover letter, express why you're passionate about wholesale distribution and what excites you about the specific challenges at Hotel Chocolat. Show us you’ve done some research on the company, and mention any values or initiatives they have that resonate with you.
Highlight Team Collaboration Skills:Since wholesale distribution often requires working closely with teams, emphasise your teamwork skills in your application. Include examples of how you’ve successfully collaborated with colleagues, suppliers, or stakeholders to improve operations or resolve issues.
How to prepare for a job interview at Hotel Chocolat
✨Showcase Your Analytical Skills
In the wholesale distribution sector, being able to analyse market trends and inventory data is key. Be ready to discuss how you've tackled inventory management issues or implemented solutions that improved efficiency; this will show Hotel Chocolat that you can handle the analytical side of the role.
✨Know Your Logistics Inside Out
Since logistics play a massive part in wholesale distribution, it's vital to familiarise yourself with the tools and software used in the industry, like ERP systems or supply chain management platforms. Mention any experience you have with these tools during the interview to impress Hotel Chocolat.
✨Prepare for Scenario-Based Questions
Expect questions that revolve around real-life situations in wholesale distribution, such as how you'd handle supply chain disruptions or manage relationships with suppliers. Practice articulating your thought process and decision-making strategies on these topics to demonstrate your problem-solving skills.
✨Highlight Your Long-Term Potential
As you're applying for a full-time role, Hotel Chocolat will want to see your commitment to growing within the organisation. Be ready to discuss your career aspirations and how this role aligns with your goals, emphasising that you are in it for the long haul!
