At a Glance
- Tasks: Connect business and tech teams to create scalable solutions for chocolate production and retail.
- Company: Join Hotel Chocolat, a unique chocolate company with a focus on innovation.
- Benefits: Enjoy 50% off products, discounts on holidays, and a range of company perks.
- Other info: Collaborative IT team based in Royston, Hertfordshire, with excellent career growth opportunities.
- Why this job: Make a real impact in a creative environment while working with cutting-edge technology.
- Qualifications: Experience as a Business Analyst with strong analytical and communication skills.
The predicted salary is between 51750 - 63250 £ per year.
As we continue our mission to make people and nature happy through re-inventing chocolate, we're looking for a Technical Business Analyst to join our IT team at Hotel Chocolat.
This is a role with plenty of variety.
We're a vertically integrated business, which means our technology needs to work across everything from chocolate manufacturing and supply chain logistics to our retail stores and online channels.
As our Technical Business Analyst, you'll sit at the heart of this, connecting our business teams with our technical delivery teams and helping to turn business ambition into practical, scalable technology solutions.
What you'll be doing
You’ll work closely with stakeholders across the business to understand how things work today, where the opportunities are, and what we could do better tomorrow.
- Engage with business stakeholders to understand objectives, processes and pain points.
- Lead workshops, interviews and discovery sessions to understand and capture requirements.
- Analyse current and future-state processes, identifying opportunities for optimisation, automation and improvement.
- Translate business requirements into clear, detailed technical requirements for our IT delivery teams.
- Work closely with Solution Architects, Developers and Data teams to shape application and integration requirements.
- Create high-quality documentation including user stories, acceptance criteria, process flows, data mappings, interface specifications and system interaction diagrams.
- Analyse data sources, data quality and transformation requirements.
- Define and document integration requirements across systems, including APIs, ETL processes and event-driven workflows.
- Work with technical teams to validate data mappings, payload structures and interface behaviours.
- Support system testing and UAT, helping to make sure what's delivered meets the original requirements.
- Support Agile ceremonies including backlog refinement, sprint planning and sprint reviews.
- Help prioritise requirements based on business value, complexity and dependencies.
- Provide ongoing clarification to developers and testers throughout delivery.
- Maintain clear, accurate documentation and ensure traceability from requirements through to delivery and testing.
- Help develop and embed best practice for Business Analysis across our Digital Transformation team.
- What you'll bring
- Proven experience working as a Business Analyst within software development, IT or digital transformation.
- A strong understanding of application development lifecycles, system integrations and data structures.
- Experience translating complex business needs into clear technical requirements.
- Practical experience working with APIs, integrations and data mapping.
- Experience creating user stories, acceptance criteria and detailed requirements documentation.
- Experience with process modelling, such as BPMN or similar.
- The ability to communicate confidently with both technical and non-technical stakeholders.
- Strong analytical and problem-solving skills, with excellent attention to detail.
- The ability to navigate ambiguity, ask the right questions and bring structure to complex situations.
- A collaborative and proactive approach, with the confidence to influence stakeholders across different areas of the business.
It would be great if you also have experience of
- Agile delivery environments such as Scrum or Kanban.
- Cloud platforms such as Azure or AWS.
- Data governance, master data management or enterprise architecture.
- Automation, workflow digitisation or legacy system modernisation.
- Supporting complex integrations across multiple business systems.
Why Hotel Chocolat?
We're not your average chocolate company.
We're vertically integrated, which means we're involved in much more of the chocolate journey than you might expect – from cacao growing and chocolate making through to our stores, websites and customer experience.
For our IT team, that creates a genuinely interesting technology environment.
You'll have the opportunity to work across different areas of the business, understand how they connect, and help shape technology that makes a real difference to how we operate and grow.
You’ll be based at Mint House, our support and head office in Royston, Hertfordshire, working as part of our collaborative IT team.
We're conveniently located just off the A505 and around a 10-minute walk from Royston train station, with direct rail links to London King's Cross.
- You’ll also receive
- 50% employee discount on Hotel Chocolat products.
- 70% discount for you and your guests at our Rabot Estate hideaway in Saint Lucia.
- A range of company benefits.
- A collaborative, creative environment where you can make a real impact.
If you're a Business Analyst who enjoys working where business, technology and data meet, we'd love to hear from you.
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Technical Business Analyst in Royston employer: Hotel Chocolat
At Hotel Chocolat, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As a Retail Partners National Account Manager based in our Royston support office, you'll enjoy a competitive salary, generous product discounts, and the opportunity to grow within a leading premium chocolate brand that values its employees' contributions and well-being. With hybrid working options and a commitment to professional development, we ensure that our team members thrive both personally and professionally while making a positive impact on people and nature through our delicious products.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Business Analyst in Royston
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Hotel Chocolat!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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We think you need these skills to ace Technical Business Analyst in Royston
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Hotel Chocolat, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Hotel Chocolat
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Hotel Chocolat’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
