Hotel Chocolat is expanding its Brand Centre in Royston and seeks a confident Senior Support to lead customer experience teams across in-house and outsourced partners. You’ll support and develop Customer Experience Advisors, handle escalations, and help maintain the 100% Happiness standard.
In this multi-skilled role you’ll work across Telephone & Email, EComms and Order Processing, mentoring colleagues, driving performance, and stepping up during peak periods while upholding GDPR compliance.
Senior Support & Customer Experience Lead in Royston employer: Hotel Chocolat
At Hotel Chocolat, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As a Retail Partners National Account Manager based in our Royston support office, you'll enjoy a competitive salary, generous product discounts, and the opportunity to grow within a leading premium chocolate brand that values its employees' contributions and well-being. With hybrid working options and a commitment to professional development, we ensure that our team members thrive both personally and professionally while making a positive impact on people and nature through our delicious products.
