Hotel Chocolat is seeking a confident Senior Support colleague to join the Brand Centre team in Royston. You will lead by example, support Customer Experience Advisors and Team Leaders, and help deliver the 100% Happiness experience across in-house and outsourced partners.
The role involves coaching, quality assessment, and managing escalated queries across Telephone & Email, EComms and Order Processing, including weekend shifts during peak seasons.
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Senior Customer Experience Lead & Coach - Multi-Channel in Royston employer: Hotel Chocolat
At Hotel Chocolat, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As a Retail Partners National Account Manager based in our Royston support office, you'll enjoy a competitive salary, generous product discounts, and the opportunity to grow within a leading premium chocolate brand that values its employees' contributions and well-being. With hybrid working options and a commitment to professional development, we ensure that our team members thrive both personally and professionally while making a positive impact on people and nature through our delicious products.
