As we continue our mission to make people and nature happy through reinventing chocolate, we’re looking for a Replenishment Administrator to join our Outbound Supply team on a permanent basis.
In this role you will support the Outbound Supply function to deliver strong availability, sales and stock accuracy across our selling channels. You’ll work closely with commercial, planning and operational teams to ensure data, tasks and reporting are accurate and on time, enabling smooth stock flow across our vertically integrated business.
Salary: £27,153.44 per annum
Responsibilities
- Maintain accurate data entry across replenishment systems.
- Process daily and weekly replenishment system actions to ensure timely and accurate stock orders for DC picking and fulfilment.
- Monitor and resolve system‑generated exceptions, escalating issues to other team members when required.
- Prepare, update and distribute accurate daily/weekly reporting to support availability, stock health and trading conversations.
- Identify risks or opportunities in stock flow or system outputs, based on trend analysis or exceptions.
- Provide administrative and analytical support for on‑going products, launches, seasonal activity and DComm availability checks.
- Communicate clearly with internal stakeholders to ensure stock flow aligns with business priorities.
- Support the team with ad‑hoc analysis and tasks as required.
- Deputise for other team members when required.
Qualifications
- Essential: Strong attention to detail and accuracy in data handling.
- Ability to prioritise and execute tasks in a fast‑paced, customer‑focused environment.
- Effective communication skills.
- Comfortable using spreadsheets for reporting and analysis.
- Positive, proactive approach to problem solving and continuous learning.
- Desirable: Understanding of stock, availability or replenishment processes.
- Familiarity with replenishment or ERP systems (training provided).
- Strong analytical mindset with interest in data and commercial performance.
- Aware of vertically integrated supply chains.
Benefits
- Hybrid working: 3 days on site in the Mint House office in Royston, Hertfordshire; 2 days work from anywhere.
- 50% discount on all Hotel Chocolat products.
- 70% discount on stay at Rabot Estate hideaway, St.Lucia.
- Benefits, pension and other perks as per company policy.
This position is permanent and based in Royston, Hertfordshire. To learn more about our People Pledge and our commitment to equality, diversity and inclusion, visit hotelchocolat.com/uk/engaged-ethics/our-people.html.
