HR Systems and Data Analyst in Royston

As we continue our mission to make people and nature happy through reinventing chocolate, we’re looking for a HR Systems & Data Analyst to join our People & Organisation Team on a 12-month fixed term contract basis. As HR Systems & Data Analyst, you will have responsibility for the delivery of the People & Organisation Systems (P&O) roadmap, collaborating with the wider P&O team and business units to provide data, insight and recommendations to drive decisions which support the overall employee experience and 5-year business strategy. You will play a key part in shaping how our P&O systems support the business, building strong, collaborative working relationships with our system providers and ensuring that we maximise the value of the systems we use. By optimising our P&O systems, you will help to deliver a seamless, high quality employee experience across Hotel Chocolat.

In addition, you will hold responsibility of the budget for the P&O systems contracts and will work closely with peers and the P&O Leadership Team to ensure these systems are fit for purpose and are continuously enabling the business’ 5-year plan. Please note that within the business, this role will be known as ‘People & Organisation (P&O) Systems & Data Analyst’. As well as a competitive salary and a range of company benefits including private healthcare cover, enhanced maternity and paternity leave and Company pension contributions, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.

Here at Hotel Chocolat, we’ve adopted hybrid working. This means you’ll join us on site for three days a week to engage and collaborate as a team, and for the other two days – you can work from wherever you like! The on-site locations for this role are based at our offices in Royston (Hertfordshire) and St. Neots (Cambridgeshire).

What you’ll be doing…

• Seek to understand the internal and external environment to ensure Hotel Chocolat is fit for the future, sourcing data from relevant sources to support this progression.
• Proactively analyse data sets, providing insight and recommendations back to the business to support plans.
• Build relationships with business areas to understand priorities and align P&O data to business objectives.
• Take ownership for P&O reporting requirements, including but not limited to employee data, headcount reporting, annual and ad hoc pay and bonus reporting, diversity and organisational structures.
• Work as a trusted partner with the relevant stakeholders to provide insight into trends, themes and opportunities that may support business initiatives.
• Develop and maintain a bank of self-service reports available to the wider P&O team and business.
• Build and maintain our reporting and insights capability.

Data Integrity and Audit

• Working with systems suppliers, P&O and Payroll teams to establish and own a regular audit process to ensure integrity of HRIS data.
• Support the development of ways of working relating to P&O data for the wider business to ensure compliance is high.
• Responsible for data protection and Security including annual security tests on all P&O systems and permissions for system access.
• Support initiatives for data integrity and system governance.
• Accountability for maintaining the P&O systems contracts, working with the correct stakeholders to ensure these are fit for purpose.
• Develop and maintain the HRIS ensuring data integrity throughout the system.
• Maintain relationships with our P&O system account managers and support functions, acting as the point of contact for any system escalation issues or license queries/updates.
• Drive and deliver continuous improvements and the evolution of the reporting function.
• Ensure robust data management processes are in place and in line with GDPR requirements.
• Be the Subject Matter Expert for the people system, providing guidance and training to all levels across the business.

Who you are…

• Demonstrable experience of working within a People Data Analytics role.
• Demonstrable experience of data analysis to identify trends and provide sound recommendations.
• Ability to build strong working relationships with stakeholders across the business.
• Excellent collaborative and communication skills.
• Strong proficiency in Microsoft Excel, including the ability to utilise pivot tables and slicers, vlookup formulas, graphs and charts.
• A robust understanding of GDPR and its impact on employee data.
• Experience using IRIS Cascade HRIS.
• Experience selecting and working with system vendors / providers.
• Previous experience working in a fast paced, multisite business environment.

We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser™. A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about. Now, we’re market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.